Award in Conflict Management

Summary

• Helps staff to avoid and manage conflict within their work environment
• Designed in conjunction with conflict management specialists in the licensed retail sector

Details
This award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.

The BIIAB ACM is designed to enable candidates to understand the following:

• the responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974
• what is meant by the terms 'risk' and 'hazard', and the causes of workplace violence
• how to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising
• why and how conflict situations can arise, and how to avoid them
• how to deal with conflict when it has arisen
• the law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence

The BIIAB ACM has been designed to be deliverable in one day and includes a short multiple-choice examination. A comprehensive handbook, presented in an easy-to-follow format, supports the qualification and covers all the information needed for this exam. In order to pass, candidates must answer correctly 23 out of the 30 examination questions.