Courses in Birmingham

...10:45 - 11:15 Short Presentations (Delegates make short presentations - 3 minutes - prepared on the day. Fundamentals assessed; structure;... Learn about: Marketing Communications, Communication Training, Speaking Skills...

...ways of improving this vitally important part of the sales process.) 15:00 - 16:30 What Type of Closer Are You? (Here participants decide which closes... Learn about: Customer relationship, Selling skills, Customer Service Skills...

...questioning techniques) 14.45 - 15.30 Target Setting (SMART targets, personal objectives, organisation objectives) 15.30 - 16.30 The Follow-Up (Monitoring... Learn about: Purpose of Appraisals, Marketing Communications, Appraisee Training...

...How to recognise poor performance before it becomes a major issue. How to implement corrective measures and achieve a performance level that delivers results... Learn about: Marketing Processes, Appraising PERFORMANCE, Performance Management...

...Assertiveness & Building Personal Confidence - Timetable 09.30 - 09.45 Coffee and Course Objectives 09:45 - 10:00 Defining Assertiveness... Learn about: Business management, Assertion Training, Performance Management...

...The course then moves to areas which are most likely to be used frequently by delegates: How to work out cost and profit, how to plan and measure budgets... Learn about: Business Ratios, Financial Reports, Financial Training...

...control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on... Learn about: Credit Rating, Written communications, Credit Control...

...and measures of performance 14.30 –15.30 Managing working capital stock management debtors and credit management creditors and other payments 15.30 –16.15... Learn about: Sales Training, Ratios and measures, Fundamentals of costing...

...speaking your language and enabling you to understand the financial way of seeing things as well as giving you practical opportunities. During the... Learn about: Financial implications, Financial Reports, Cash Flow Statement...

...content, terminology, purpose and inter-relationship) 11:15 - 11:30 Coffee Break 11:30 - 12:15 Key Accounting Issues (Accruals, measurement issues... Learn about: Profit and Loss and Balance Sheet, Financial Training, Balance Sheet...

...15:30 Objection Handling and Closing Techniques (Understand the salesman better. By being aware of the salespersons skills - or lack of... Learn about: Communication Skills, Negotiation Skills, Strategic partners...

...and Entrepreneur Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Start Up versus Purchase 11:00 - 11:30 How to Value a Business and It's Potential... Learn about: Profitable Business, Reducing Risk, IT risk...

...of our staff being aware of budgeting and its impact on a business. Greater understanding of budgeting principles An understanding of forecasting techniques... Learn about: Business Strategy, Business to plan...

...It is intended for those who are involved in making decisions which are influenced by or affect the financials. An understanding of the purpose... Learn about: Cash Flow, Financial Training, Balance Sheet...

...Key Performance Indicators) 14:30 - 16:30 Planning, Budgeting, Costing & Pricing (From Strategy to Planning targets and measurements. Planning systems... Learn about: Financial Ratios, Cash Flow Statement, Financial Reports...

...(Project paths, critical path analysis) 1210 Resourcing – people and finance 1225 Summary 1230 Close... Learn about: IT Project Management, Project scheduling, Risk Management...

...Understand the importance of setting SMART objectives to overall business success Understand the different approaches to writing SMART objectives Identify... Learn about: SMART Objective Setting, Team Training...

...time frame format accuracy 10.30 - 11.15 Reading your profit and loss account what it tells you what it doesn't tell you applying ratios and measures... Learn about: Profit and Loss Account, Cash Flow, Measures of performance...

...winning budget How to present a successful case How to deal with negotiations How to implement and maintain a budget Winning the Budget You... Learn about: Business Studies, Business priorities, Business Risk...

...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Handling Complaints, First Impressions, Correct Vocabulary...