Courses in Birmingham

...persuasive presenting and analyse successful speech-makers. There is a strong focus on developing the presenter in terms of both the quality of the presentation... Learn about: Speaking Skills, Time management, Marketing Strategy...

...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Retention Strategy, Communication Skills, Telephone answering...

...10.00 Coffee and Course Objectives 10.00 - 10.45 Purpose of Appraisals and Reviews (Outcomes of appraisals, benefits of appraisals, concerns with appraisals)... Learn about: Appraisee Preparation, Marketing Processes, Performance Management...

...This course suits anybody that manages other people and needs to understand how to get the most out of them. It will provide a clear process of how... Learn about: Appraising PERFORMANCE, Marketing Strategy, Sales Techniques...

...dealing with challenge to authority and aggression; dealing with difficult people and poor performance.) 11:30 - 13:00 Obtaining Results; Developing Inter-Personal... Learn about: Business management, Confidence Training, Business Success...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Profit and Cost, Financial Reports, Business context...

...Delegates can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues... Learn about: Written communications, Credit Control, Credit Rating...

...Coffee break 11.30 –12.45 Actions to improve profitability fundamentals of costing knowing your break even point understanding how costs may vary with... Learn about: Ratios and measures, Sales Training, Profit and Loss Account...

...speaking your language and enabling you to understand the financial way of seeing things as well as giving you practical opportunities. During the... Learn about: Financial Reports, Financial Terminology, Financial Training...

...It is intended for professionals who have little or no training in finance and who use company accounts and publicly available financial information to aid marketing... Learn about: Financial Training, Balance Sheet, Accounting Concepts...

...we can make a value decision, we can also use the same techniques within the sales process.) 15:30 - 16:30 Value and Cost (How driving the cost too low can damage your business)... Learn about: Negotiation Skills, Closing techniques, Strategic partners...

...and Entrepreneur Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Start Up versus Purchase 11:00 - 11:30 How to Value a Business and It's Potential... Learn about: IT risk, Increasing Returns, Reducing Risk...

...(A look at the jargon that surrounds finance and what it means in real terms) 10:30 - 11:15 The 6 Main Aims of Budgeting (Why is it important for a business to... Learn about: Business Strategy, Business to plan...

...content and use of financial statements and reports. The application of ratios and other evaluation techniques. An understanding of the processes of costing and pricing... Learn about: Financial measurements, Cash Flow, Profit and Loss...

...10:30 Review Understanding of Financial Terms (Translating the language into simple English. What do they mean?) 10:30 - 11:15 Understanding the Financial Reports... Learn about: Financial Reports, Cash Flow Statement, Financial Training...

...(Project paths, critical path analysis) 1210 Resourcing – people and finance 1225 Summary 1230 Close... Learn about: Project considerations, Project Management, Risk Management...

...12:00 SMART Objective Setting 12:00 - 13:00 Successfully Setting SMART Objectives 13:00 - 14:00 Lunch 14:00 - 15:15 SMART Objective Setting Practical 15:15... Learn about: Team Training, SMART Objective Setting...

...This Sustaining Effective Financial Control course is a one-day workshop style course which will demonstrate how, by accessing the correct financial information... Learn about: Measures of performance, Fundamentals of costing, Profit and Loss Account...

...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Establish the Business Priorities - What\'s in a Budget? (What are the key activities... Learn about: Business Finance, Business Studies, Business Analyst...

...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Handling Complaints, First Impressions, Call Centre...