Customer Service Apprenticeship (Level 2)

St Helens College

Course

In St Helens

£ 200 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Location

    St helens

  • Duration

    1 Year

  • Start date

    Different dates available

Customer service is required within a range of businesses from retail, to hospitality and leisure. You'll work to provide an excellent experience for clients and will often be customers' first point of contact to resolve any queries or complaints.

Facilities

Location

Start date

St Helens (Merseyside)
St Helens College Water Street St Helens, WA10 1PP

Start date

Different dates availableEnrolment now open

About this course


This apprenticeship is suitable for those who are currently working within this sector or looking to gain employment within this sector as a Customer Service Trainee, Assistant, Representative or Agent.

This is dependent on your employer and on the level of the apprenticeship you apply for.

You will normally need at least grade C or above in your English and maths GCSEs. If you don't have these, don't worry. You can work towards your functional skills in English and maths alongside your apprenticeship training at St Helens College.

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Subjects

  • Customer Service
  • Monitoring
  • Risk Assessments
  • DEALING
  • Customer-friendly attitude
  • Bespoke software
  • Delivering customer service
  • Service partnerships
  • Customer service problems
  • Gathering
  • Additional services
  • Analysing

Course programme

What type of work will I do and what qualifications will I gain?

Although apprenticeships will vary depending on your entry level and your employer, you will gain a range of skills from the varying tasks you complete, these could include:

  • Maintaining a positive and customer-friendly attitude
  • Promoting additional services or products to customers
  • Dealing with customers using bespoke software
  • Delivering customer service using service partnerships
  • Monitoring and solving customer service problems
  • Applying risk assessments to customer service
  • Leading a team to improve customer service
  • Gathering, analysing and interpreting customer's feedback

You will also gain the following qualifications:

  • Competence and Knowledge Qualification - Level 2 Diploma in Customer Service (OCR)
  • Employee Rights and Responsibilities
  • Level 1 Functional Skills Maths (NCFE)
  • Level 1 Functional Skills English (NCFE)

Additional information

As an apprentice, you will be assigned an assessor, who will visit you in the workplace to observe the tasks you complete. You will also complete a number of relevant work?related modules at the College. All of which will contribute to the overall success of your apprenticeship.

See related categories

Customer Service Apprenticeship (Level 2)

£ 200 VAT inc.

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