Call Centre Management

Summit Consulting & Training Ltd

Course

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Description

  • Type

    Course

  • Duration

    2 Days

To equip call centre managers with an in-depth understanding of 'how' to maximise personal, team and operational performance whilst managing the fast-paced environment and pressures associated with the call centre environment. Suitable for: Call centre managers.

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Course programme

Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential uses are explained in clear detail, and you'll learn how you can successfully apply them to just about any problem or challenge you will ever encounter.

Participants will learn how to:

  • Apply proven, practical call centre people management practices.
  • Balance the technology and people sides of managing a call centre.
  • Genuinely empower team leaders.
  • Coach colleagues towards exemplary performance and deal with poor performance.
  • Understand call centre strategy.
  • Focus on generating improved operational performance.
  • Manage themselves more productively and improve teamwork.

Duration: 1 and 2 day programmes are available.

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Call Centre Management

Price on request

The best Performance courses

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