Certificate In Civility in the Workplace Online Course
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Start date
Different dates available
Create a Professional Culture That Results in Client Satisfaction While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job. By the end of this Certificate In Civility in the Workplace Online Course, you will be able to: Define civility, understand its causes, and enumerate at least three of it's behavioral indicators Understand the costs of incivility, as well as the rewards of civility, within the workplace. Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness. Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace. Learn skills in diagnosing the causes of uncivil behavior. Understand the role of forgiveness and conflict resolution in the creation of a civil working environment. Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication. Learn facilitative communication skills such as listening and appreciative inquiry. Learn specific interventions that can be utilized when there's conflict within the workplace. Learn a recommended procedure...
Facilities
Location
Start date
Start date
About this course
Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later ...
Reviews
Subjects
- Conflict
- Conflict Resolution
- Benefits
- Basic
- Basic IT training
- Basic IT
- Etiquette
- Communication Training
- Verbal Communication
- Skills and Training
Course programme
Module One - Getting Started
Module Two - Introduction
- What is Uncivil Behavior?
- Three reasons why you should be civil
- Dealing with difficult personalities
- Cost and rewards
Module Three - Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being politically correct
Module Four - Costs and Rewards
- Incivility and the costs
- Civility and rewards
- Four causes of incivility
- How to overcome it
Module Five - Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Module Six - Getting to the Cause
- Examining the root cause
- Creating a cause-and-effect diagram
- Forgiveness
- Benefits of resolution
Module Seven - Communication
- Para-verbal communication
- Non-verbal communication
- Listening skills
- Appreciative inquiry
Module Eight - Negotiation
- Three sides to incivility
- Mediation
- Arbitration
- Creative problem-solving
Module Nine - Identifying your Needs
- Completing a needs analysis
- Focus groups
- Observations
- Anonymous surveys
Module Ten - Writing a Civility Policy
- Designating the core group
- Defining what is unacceptable behavior
- Defining the consequence
- Writing the policy
Module Eleven - Implementing the Policy
- The first steps
- Training
- Addressing complaints
- Enforcing violators
Module Twelve - Wrapping up
Words from the Wise
- YOGI BERRA - In theory there is no difference between theory and practice. In practice there is.
- DWIGHT EISENHOWER - Plans are nothing; planning is everything.
- JONAS SALK - The reward for work well done is the opportunity to do more.
Additional information
Through well-crafted lessons, expert online instruction, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the course 24/7 from anywhere with an Internet connection.
There are 6 units plus resources that include the 60 point wedding plan, contract and invoice templates. The course is entirely Web-based with comprehensive units and a final assessement.
Certificate In Civility in the Workplace Online Course