Certificate in Customer Service in Hospitality,Leisure, Travel and Tourism Level 2 NCFE

Hospitality, Sport, Leisure and Public Services
Certificate in Customer Service in Hospitality,Leisure, Travel and Tourism Level 2 NCFE(2010/2011)
Study Method:
Part time day/evening
Two hours per week.

Duration :One year part time
Who the Course is For:
The NCFE Level 2 Certificate in Customer Service for Hospitality, Leisure, Travel and Tourism is an ideal
qualification for anyone already working in the service sector and is well recognised within the industry
as the standard for customer service training. It is also ideal for those wishing to work in service sector
operations either on a seasonal, casual, voluntary or permanent basis.
Assessment:
The NCFE Level 2 Certificate in Customer Service for Hospitality, Leisure, Travel and Tourism is internally
assessed. The candidate must produce a portfolio of work that covers all learning outcomes of the
relevant qualification.
The main pieces of evidence for the portfolio could include:
· Assessor observation - completed observational checklists and related action plans
· witness testimony
· candidate product
· worksheets
· assignments/projects/reports
· professional discussion
· re
Course Leads To:
There are a number of possible progression routes to additional qualifications. These include:
NVQ Level 2 in Customer Service
NVQ Level 2 in Hospitality Service
NVQ Level 2 in Hospitality Quick Service
NVQ Level 2 in Food and Drink Service
NVQ Level 2 in Bar Service
NVQ Level 2 in Reception
NVQ Level 2 in Travel Services
NCFE Certificates in Employment Skills
NCFE Certificates in Key or Basic Skills
NCFE Level 2 Certificate for Resort Representatives
NCFE Level 2 Certificate for Airl
Entry Requirements:
There are no specific recommended prior learning requirements for this qualification, ideally learners
wishing to undertake this qualification should hold an appropriate Level 1 qualification or equivalent.
Content:
The qualification consists of 5 units:
· Unit 01 Welcome customers in the hospitality, leisure, travel and tourism industry
· Unit 02 Meet the requirements of customers, in the hospitality, leisure, travel and tourism
industry, with specific needs
· Unit 03 Welcome overseas visitors
· Unit 04 Communicate with customers by telephone and email
· Unit 05 Deliver excellent customer service in the hospitality, leisure, travel and tourism industry