College Courses in Norwich

...Mandatory units (two units): Carry out your responsibilities at work Work within your business environment Group A (choose two units): Ensure your...

...(choose three units): Ensure your own actions reduce risks to Health and Safety (ENTO) Manage customer relations Manage diary systems Organise business...

...Individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. A candidate must complete six units in total...

...(UV = 10) Spreadsheet software (UV = 10) Database software (UV = 10) Website software (UV = 10) Presentation software (UV = 10) Specialist or bespoke software...

...Suitable for: Individuals whose role involves carrying out a broad range of IT activities requiring a limited amount of supervision and working with some autonomy...

...This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work...

...knowledge of standard IT hardware and software and their ability to operate equipment correctly and safely. Develop a candidate’s knowledge of a range...

...This qualification will support team leaders in evaluation of their effectiveness and support skills not yet developed. Suitable for: Individuals whose...

...with others to improve customer service In order to achieve an Advanced Apprenticeship, Key Skills (Communication Level 2 and Application of Level...

...candidate’s ability to competently perform a range of tasks connected with their work. With the correct training it is possible to move from one level...

...when delivering customer service Theme: Handling problems Recognise an deal with customer queries, requests and problems Resolve customer service problems Theme...

...customer service Promote continuous improvement in customer service Develop your own and other’s customer service skills Lead a team to improve customer service Gather...

...Suitable for: Someone working at Sales Assistant level within any kind of retail store. Someone working at Sales Assistant level within any kind of retail store...

...in the workplace and covers the retail sector in more depth. Retail Level 3 has three main routes and one of the following must be chosen for the candidate to follow...

...main routes and one of the following must be chosen for the candidate to follow: Sales Professional Visual Merchandising Management Ideally the candidate...

...should be an experienced member of staff within an organisation and be able to organise their colleagues to achieve tasks and evaluate their progress...

...workshop equipment Make wooded components of hand-crafted furniture Cut and assemble veneers Lay veneers by hand and press methods Apply stains...

...Mandatory units: Working safely in an engineering environment Using and communicating technical information Workin efficiently and effectively in engineering...

...formed products Finishing products Producing moulded products Producing packaged products Making products using computer controlled equipment Manufacturing...

...A candidate must complete six units in total. Mandatory units: Store resources ready for use Erect and dismantle working platforms Contribute to efficient...