College Courses in Norwich

...(IT user) Word Processing Software (IT user) Make and receive telephone calls Use office equipment...

...Individuals whose role involves carrying out a broad range of administrative activities, requiring a limited amount of supervision and working with some autonomy...

...Monitor information systems Run projects Research, analyse and report information Plan, organise and support meetings Make a presentation Organise...

...(UV = 10) Evaluate the impact of IT (UV = 5) Use IT systems (UV = 5) Use IT to exchange information (UV = 5) Sector specific unit (UV =...

...(UV = 20) Website software (UV = 20) Presentation software (UV = 20) Specialist or bespoke software (UV = 20) Evaluate the impact of IT (UV =...

...This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work...

...the core unit (unit one) plus two additional optional units. Candidates can also achieve an OCR Level 1 Diploma for IT Users (New CLAiT) by achieving five units...

...Mandatory units (four units): Manage your own resources Provide leadership for your team Develop productive working relationships with colleagues Ensure...

...Level 3 or Institute for Leadership and Management Certificate in First Line Management Level 3) (Certificate in Management) are required to be added to this...

...and quality of work in your area of responsibility Provide learning opportunities for colleagues Manage finance for your area of responsibility Manage...

...Provide customer service within the rules Optional units (choose one unit from each theme): Theme: Impression and image Give customers a positive impression...

...Those who work in a designated customer service department and/or have a particular customer service job title (such as customer service advisors). A candidate...

...Suitable for: Someone working at Sales Assistant level within any kind of retail store. Someone working at Sales Assistant level within any kind of retail store...

...in customer service Organisational effectiveness Unit 21 Help to monitor and maintain the security of the retail unit A maximum of one unit can be chosen...

...should be an experienced member of staff within an organisation and be able to organise their colleagues to achieve tasks and evaluate their progress...

...payments from customers Customer Service Unit 15 Monitor and evaluate the quality of service provided by external suppliers to your customers Only...

...information to support furniture restoration and repair commissions Produce timber and timber-based products Construct upholstery foundations Produce complex...

...to finish surfaces Foundry Press Operators Materials Engineers Mechanical Engineers Metals Industry Production Operatives Plater/Fabricators Production Engineers...

...quality of production Producing shaped products Producing products by assembly operations Producing joined products Producing products by processing Producing...

...Suitable for: Individuals whose role involves non-complex, routine site carpentry. Individuals whose role involves non-complex, routine site carpentry...