College Courses in Norwich

...Mandatory units (two units): Carry out your responsibilities at work Work within your business environment Group A (choose two units): Ensure your...

...Suitable for: Individuals whose role involves carrying out a broad range of administrative activities, requiring a limited amount of supervision and working with some autonomy...

...coordinate events Word processing software (IT user) Spreadsheet software (IT user) Website software (IT user) Artwork and imaging software...

...Mandatory unit : Make selective use of IT (UV = 15) Optional units : Operate a computer (UV = 10) IT maintenance for users (UV = 5) IT troubleshooting for users...

...Use IT systems (UV = 15) Use IT to exchange information (UV = 15) Sector specific unit (UV = 20) In order to achieve an apprenticeship Key Skills...

...IT Key Skill at Level 3, CLAIT at Level 3 or Certificate for IT Users Level 3) are required to be added to this NVQ. Like all NVQs, this qualification is competence based...

...with the exception of units 8 and 11, where only ONE of these units can be claimed towards either of the full certificate or the full diploma...

...Team leaders therefore need to have excellent supervisory, communication and delegation skills. A candidate must complete six units in total...

...select and keep colleagues Provide learning opportunity for colleagues Manage a budget Manage a project Monitor and solve customer service problems...

...Mandatory units (five units): Develop and implement operational plans for your area of responsibility Encourage innovation in your area of responsibility...

...and support customer service improvements. A candidate must complete seven units in total. Mandatory units: Prepare yourself to deliver good customer service...

...Those who work in a designated customer service department and/or have a particular customer service job title (such as customer service advisors). A candidate...

...This qualification will help employers and employees achieve and demonstrate total quality as part of a continuous customer service improvement programme...

...from the following units at Level 2 (provided on CD) Unit 11 Process bake-off products for sale in a retail environment Unit 12 Process fish and shellfish...

...should be an experienced member of staff within an organisation and be able to organise their colleagues to achieve tasks and evaluate their progress...

...required goods and services in a retail environment Merchandising Unit 11 Maintain the availability of goods for sale to customers in a retail environment...

...down items of furniture Optional Group B units: Prepare to make furniture assemblies Make furniture assemblies Produce sheet veneers Lay production veneers...

...Optional units (choose 2 from 3): Assembling mechanical components Carrying out routine servicing of mechanical equipment Aplying coatings or covering...

...NVQ Level 2 is intended for individuals whose role involves: Mandatory units: Complying with statutory regulations and organisational safety requirements...

...carcassing components Or Carpentry and Joinery Bench work option: Produce joinery setting out details Mark out joinery from setting out details Manufacture...