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Inhouse Customer Service Colleges
- BTEC
- Inhouse in Addlestone
- Intermediate
- 1 Year
...• Personal Adviser • Job Coach • Tutor • Job Broker • Employer Engagement Apprentice • Customer Liaison Apprentice we will contact you with more information... Learn about: Relation Management, Customer Service...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...potential customers 7). Buy into the best methods of working from employees and maybe a starting point for a learning journey Programme: This Level 2... Learn about: Customer Service Skills, Customer Service...
- NVQ
- Inhouse
- 18 Months
...Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors... Learn about: Part Time, Customer Service...
- Vocational qualification
- Inhouse
...No previous qualifications are necessary Full-time or Part-time Part... Learn about: Part Time, Customer Service...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
...practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs... Learn about: Cutomer service, Customer Care, Customer relationship...
...practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs... Learn about: Cutomer service, Customer Care, Customer relationship...
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Usefull entry level course. Has given me the confidence to take the higher levels
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Similar training in other typologies
- Course
- Inhouse in Risca
- Beginner
- Different dates available
...during your time with us to ensure this happens... Learn about: Customer satisfaction, Studio Safety, Customer interaction...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Duration Typically 9.30am to 4.45pm but can be flexible to fit into shift patterns of staff. Training Content Nature of communication. Choosing the... Learn about: Telephone Skills, Telephone answering, Customer Service...
- Training
- Inhouse
- Intermediate
- 1 Day
...approach Deal with difficult situations Consistently achieve customer satisfaction Content 1. A Customer's Expectations 2. The Importance of Uniformity and Consistency... Learn about: Customer satisfaction, Staff Motivation, Professional development...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...towels • Cleaning the bathroom and shower • Replacing bathroom amenities This course is intended for people who would like to take the job as Butler... Learn about: Customer Service Skills, English Language, Customer Relationship Management...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Problem Solving, Communication Skills, Customer Care...
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Problem Solving, Communication Skills, Customer Care...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | → see all
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups... Learn about: Customer Relationship Management, Assertiveness Training, Office IT...
...training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups... Learn about: Customer Relationship Management, Assertiveness Training, Office IT...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
- Course
- Inhouse in London
- Different dates available
- 1 Day
...Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop... Learn about: Call Centre, Sales Training, Communication Training...
- Short course
- Inhouse in London
- Beginner
- Different dates available
...(Open PALMS model) • Eye contact • Active listening • Determining space and distance • Stance • Dynamic risk assessment • Levels of Risk • Evaluating risk (P.O.P.S... Learn about: Conflict Management, Customer Service, Communication Skills...
- Course
- Inhouse in London
- Intermediate
- Different dates available
...who already have established social media channels and overall online presence. It would be most beneficial for the member of staff who manages the company... Learn about: Customer Service, Social Media, Reputation Management...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...Understanding your sales process and sales culture is our first port of call. Based on our findings we consider data from your CRM reports. Taking... Learn about: Customer Retention, Sales Training, Customer Care...
- Training
- Inhouse
- Different dates available
- 46 Days
...to the other topics to produce a full configured, effective solution. This course describes the techniques required to customize Microsoft Dynamics... Learn about: Dynamics crm, IT Auditing, Microsoft Dynamics...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...About the Trainer Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal and managerial skills training... Learn about: Anger Management, Client satisfaction evaluation, Assertiveness Training...
- Course
- Inhouse
- Advanced
- Different dates available
...Delegates attending this course are empowered to take ownership, responsibility and pride in the workplace and with customer and colleague interactions... Learn about: Customer Service...
- Course
- Inhouse
- Different dates available
...messages Tools to facilitate their communication. The value of personalizing their interactions and developing relationships. Vocal techniques that... Learn about: Sales Training, Customer Service...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...or internal representation system ❖recognise what’s important to the customer through their use of words and phrases ❖develop their ability to put yourself... Learn about: Customer Service, Communication Journalism, Communication Skills...
...or internal representation system ❖recognise what’s important to the customer through their use of words and phrases ❖develop their ability to put yourself... Learn about: Customer Service, Communication Journalism, Communication Skills...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
← | → see all
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all