Communication Skills

PPi Learning Services

Short course

In London

£ 840 + VAT

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Description

  • Type

    Short course

  • Location

    London

This course covers every aspect of communication including different styles, self-awareness, and the importance of excellent communication in the workplace.

Facilities

Location

Start date

London
See map
3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Course programme

Course contentSelf-Awareness:
  • Identify a range of verbal and non-verbal factors which affect others; assessing personal strengths, weaknesses and opportunities.
Communicating Style:
  • Understanding the process; preferred style; using style effectively; assessing your style.
The Communication Chain:
  • Upward, downward and lateral communication; failures in the chain.
Communication Techniques:
  • Conveying ideas and information effectively; clarity and brevity; building rapport and trust; dealing with misunderstandings; effective questioning; active listening.
Positive Messages:
  • The importance of positive messages; confidence and positive beliefs.
The Power of Persuasion:
  • Sharing ideas and visions; creating empathy; the use of reason and logic; gaining commitment; building trusting relationships; making assertive demands; arguing a case appealing to logical and emotional responses.
Conflict Resolution:
  • Resolving unproductive conflict; personality clashes; handling difficult people; avoiding and handling destructive situations; managing 'the grapevine'.
Interpersonal Techniques:
  • Selecting appropriate techniques to cope with situations ranging from selling ideas to managing conflict; considering approaches for modifying behaviour.
Action Plan:
  • Participants plan and discuss what they will do on return to work.

See related categories

Communication Skills

£ 840 + VAT

The best Assertiveness courses

See all

See all