Communication Skills Courses Highland

...Hearing and listening techniques, such as clarifying with questions will be covered, as well as tips for speaking clearly. Delegates will be working on speed... Learn about: Speaking Clearly, Communication Skills, Key Skills...

...adopt the principles of business writing style and language, learn how to write effective letters suitable for their purpose, brush up on punctuation... Learn about: Letter Writing...

...This one day introductory programme will be followed later in the year with our 2 Day Advanced influencing Skills programme. Anyone who is new to introducing... Learn about: Convincing Others, Maintaining Trust, Motivations of others...

...who require to make presentations to groups of people using Microsoft PowerPoint and who would like to develop their skills and confidence. The aim...

...extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to both public and private... Learn about: Being Persuasive, Assertive Behaviour, Dealing with People...

...and building rapport are all explored and practiced using role-play scenarios. This course is suitable for employees who make appointments or discuss business... Learn about: Telesales Structure, Telephone Etiquette, Incoming Calls...