Conflict Management Level 2

Dynamo Concise Training Limited

Vocational qualification

In Eltham

£ 50 VAT inc.

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Description

  • Type

    Vocational qualification Level 2

  • Location

    Eltham

  • Duration

    Flexible

  • Start date

    Different dates available

On successful completion of the course, the delegate will receive a Conflict Management Level 2 certificate. Dynamo Concise Training also offer continuous support once you have qualified, including information about changes in law, regular newsletters and discounted prices on further courses as well as refresher courses.

Facilities

Location

Start date

Eltham (London)
See map
Suite 3, 12 Mulberry Place, Pinnell Road,, SE9 6AR

Start date

Different dates availableEnrolment now open

About this course

The Conflict Management Level 2 course is appropriate for a great many sectors and is suitable for anyone with a customer facing role or anyone who deals with service users or the general public. The award is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise.

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Subjects

  • Conflict
  • Conflict Management
  • Potential
  • Situations
  • Influence
  • Problems
  • Communicate
  • Effectively
  • Escalate
  • Practice

Teachers and trainers (1)

Simon Francis

Simon Francis

Training Director

I have been a trainer for 10 years. I train a variety of subjects, including security, licensing, first aid and teacher training. I have worked in the security industry for over 20 years, in various disciplines, including Close Protection, Door Supervision and as a CCTV operative. I utilise a variety of training techniques to ensure every learner feels included within the classroom environment.

Course programme

Course content:
  • Communicate to solve problems and reduce the potential for conflict.
  • Identify the factors that influence human responses in conflict situations.
  • Assess and reduce risks in conflict situations.
  • Communicate effectively and de-escalate conflict in emotive situations.
  • Use good practice after conflict situations.
How the qualification is assessed:

This qualification is assessed through a multiple choice, 30 question examination. The duration of the examination is 1 hour. Successful learners must achieve a score of at least 20 out of 30.

See related categories

Conflict Management Level 2

£ 50 VAT inc.

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