Conflict Resolution – Getting Along in the Workplace

Course

Online

£ 949 VAT inc.

Description

  • Type

    Workshop

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    2 Days

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Conflict
  • Conflict Management
  • Discipline and Grievance
  • Behavioural Safety
  • Negotiation Skills
  • Conflict Resolution
  • Problem Solving
  • Dispute Resolution
  • Mediation
  • Negotiation techniques

Teachers and trainers (1)

Taylor Mason

Taylor Mason

Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

Course Outline

The current outline for this conflict resolution training course enables you to:
  • Recognise how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.
What will I learn

During this interactive, linked and practical conflict resolution training course, you will learn about:
  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • Dealing with anger (yours and others)
  • Dealing with problems
  • The three step conflict resolution model
  • Changing yourself
  • Why don’t people do what they are supposed to?
  • De-stress options to use when things get ugly

Conflict Resolution – Getting Along in the Workplace

£ 949 VAT inc.