Creativedge Training & Development Ltd courses

...choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...but to shine and go that extra mile. Course review: Learn how to be the kind of person customers like to buy from through our bite sized training course...

...people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed...

...people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed...

...of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable...

...Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable...

...The 'hook' - gain attention; get to the next stage - Skills practice For more information on our customer service training courses please visit our website...

...but to shine and go that extra mile. Course review: Learn how to identify real customer needs through effective questioning and listening through our bite sized training course...

...your product or service through our bite sized training course. Overview: - Using positive language - Features tell, benefits sell - Using emotive words...

...Typical objections and potential answers - Skills practice For more information on our customer service training courses please visit our website...

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...Overview: - One minute thought starters... - Effective goal setting - Catching people doing things right! - Dealing with poor performance - The ABC's...