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Creativedge Training & Development Ltd courses
- Training
- Inhouse
...Skills practice For more information on our customer service training courses please visit our website...
- Training
- Inhouse
...of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable...
- Training
- Inhouse
...Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable...
- Training
- Inhouse
...but to shine and go that extra mile. Course review: An interactive team-based exercise to either introduce or review the key service principles covered...
- Training
- Inhouse
...choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible...
- Training
- Inhouse
...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception...
- Training
- Inhouse
...Overview: - The C.L.O.S.E. technique - Questioning - customer needs and wants - Taling benefits not features - Add-on sales and service opportunities...
- Training
- Inhouse
...The 'hook' - gain attention; get to the next stage - Skills practice For more information on our customer service training courses please visit our website...
- Training
- Inhouse
...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception...
- Training
- Inhouse
...Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation...
- Training
- Inhouse
...Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation...
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
...Overview: - How do you manage existing accounts? - Potential added-value opportunities - Time management prioritisation - Reasons to call or visit existing customers...
- Training
- Inhouse
...Overview: - One minute thought starters... - Effective goal setting - Catching people doing things right! - Dealing with poor performance - The ABC's...