Handling the 'Moments of Truth'
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile.
Reviews
Course programme
Course review:
Learn how to positively influence those critical points of customer contact through our bite sized training course.
Overview:
- What shapes your customer's expectations?
- The 4P's of the customer experience
- Mapping your customer's journey
- Defining the critical moments of truth
- Identifying practical actions
For more information on our customer service training courses please visit our website.
Handling the 'Moments of Truth'