Difficult/Complaining Customers
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile.
Reviews
Course programme
Course review:
Learn how to handle unhappy customers - both face-to-face and over the phone through our bite sized training course.
Overview:
- Beware the silent customer!
- Top reasons why customers complain
- The 'FIRSTCLASS' approach to resolving issues
- Remaining composed and confident
- Skills practice
For more information on our customer service training courses please visit our website.
Difficult/Complaining Customers