Crisp Professional Development courses

...SUMIF, COUNTIF and other logical functions Statistical functions Financial functions Using multiple worksheets Linking workbooks Database management...

...To be able to properly delegate to them, and 3. To understand what it takes before a person can be empowered. Whilst some managers are born with an instinct for...

...What you will learn Making more productive use of your time A serious look at stress How to define time The management of time Setting life's priorities...

...Do you want to treat others with openness, directness and respect and get the same from them? Attend this course and learn how to achieve better results by communicating skilfully...

...Despite this high level of practice, if you put a person in front of an audience, all their natural ability seems to drain away. Then add the need to be an expert in the subject...

...strategies § Presenting yourself in a consistently assertive manner to make a powerful and positive impact. Who should attend? Anyone who asks themselves...

...Anyone who would like effective and practical information on how to identify, understand and cope with 'difficult people'. This information-packed...

...(profit and loss) Balance sheet Cash flow Exploring how they work together Using the balance sheet Getting management information 10.45am Break 11...

...with comments and change tracking in Word Using tables and tabs creatively Creating a Watermark 12.30pm Lunch 1.15pm Using text, check and drop down boxes...

...A good familiarity with spreadsheet design and layout is assumed. The aim of the course is to develop skills in the higher-level data analysis...

...Practice skills of assertiveness and active listening. Suitable for: Relatively new managers or supervisors who feel swamped by work, have to juggle tasks...

...aggressive behaviours. Developing an effective team with strong communication skills. Motivating yourself and others. What rewards and recognition really...

...management coaching (including case studies) 4.00pm Evaluation and plenary 4.30pm Close...

...Looking at appraisals as a motivating and development tool The importance of buy-in from key people in the business 'The process is not the paperwork'...

...approach to managing people 10.30am Break 10.45am Role-modelling desired behaviours 1.00pm Lunch 2.00pm Polishing the interpersonal skills 3.30pm Break...

...the cost per person is often less than booking the same people on an open course session if you have 8+ delegates. This is a very cost-effective way to take advantage...

...Suitable for: This workshop is a must for anyone responsible for, or who has an interest in, the marketing or selling of their organisation...

...Working with your challenging and demanding customers professionally and positively can make the difference between building a customer's loyalty or losing the customer forever...

...automatic • Building long term relationships 5.00 Close...

...Saying 'no' and other assertiveness techniques. Suitable for: Anyone who asks themselves the above questions or similar or feels they would benefit...