Crisp Professional Development courses

...You will learn: Formatting worksheets. Relative and absolute cell references in formulae. Building functions using the Insert Function feature...

...Empowerment The need for accountability Removing the 'Don't blame me culture' Accountability vs. responsibility Benefit of empowerment The two major elements...

...What you will learn Making more productive use of your time A serious look at stress How to define time The management of time Setting life's priorities...

...against aggressive behaviour Workshop Timetable 9.00am Welcome and Coffee 9.15am Introductions Hopes for the day - Confidence building How to make...

...To restore your natural abilities, enhance them with the techniques of experts in the field, blend in modern presentation materials and help cope...

...what they usually really mean is: ? How do I build, boost and develop my self-confidence? ? How can I become more able to resist the pressure and dominance...

...11.00am Break 11.15am Communicating effectively with others 12.30pm Lunch 1.30pm People compatibility 2.00pm Dealing with difficult people...

...the breakeven point is vital to your business success How to calculate what working capital you need How to interpret management accounts How to use...

...with comments and change tracking in Word Using tables and tabs creatively Creating a Watermark 12.30pm Lunch 1.15pm Using text, check and drop down boxes...

...Using the form tools Goal Seek and Solver analysis Using the Scenario Manager Importing data into Excel Navigation using hyperlinks, command buttons...

...proven management practice. What you will learn To develop the key people management skills to ensure success in your role Enhance the effectiveness...

...Or mentor or .? Coaching - Definition and benefits Building skills to be your team members' motivating coach 3.00pm Break 3.15pm Putting coaching skills...

...Workshop Timetable Day 1 9.00am Welcome and Coffee 9.30am Exercise on Human Resource Management 9.45am Getting it right, from the beginning...

...the appraisal discussion. The skills needed to conduct the appraisal discussion. Handling performance through setting appropriate objectives...

...3.45pm Time management - the art of getting it all done 4.35pm Recap on learning 4.45pm Close Day 2 9.00am Welcome and coffee 9.15am Brief recap on yesterday...

...selling success Learning to do what you know you should do - the motivators Creating the selling opportunity Handling rejections and learning to love “No”...

...offer the ideal forum to learn new skills by targeting training to the specific needs of a group of employees. We can design content to meet your development...

...communication The Personal Survey - knowing your style and your customer's behaviour Why do people get upset? Do you ever get upset? 11.15am Break 11...

...Suitable for those who have already attended Developing Your Selling Skills. For those who have already attended Developing Your Selling Skills. Our commitment...

...decide and act is a good place to start Change - it is tough, not impossible A Self-Awareness Measure. How did I do? 11.00am Break 11.15am Levels of Assertion Look inward...