Crisp Professional Development courses

...You will learn: The theory of training. How to identify the way adults learn. Training skills and techniques. Learn how to interact effectively with delegates and build rapport...

...Tables Clip art Animation Creating a slide master Using different backgrounds Importing data from Word and Excel Selecting/grouping/ungrouping Moving...

...11.15am Setting up a database for mail merge Creating a mail merge document Sorting and selecting specific clients Mailing labels Creating a booklet 12...

...of themselves and others * Are motivated, have or need energy but lack direction * Have a responsibility to unlock the potential * Is in the following...

...either new to the profession, or an old hand, and will make them look at every aspect of their preparation, presentation, and ability to pick up the order...

...for face to face selling. Not only can the customer's body language (which is 55% of our impact) not be read, but equally the customer has no visual stimulus...

...your choice Coping techniques 12.30pm Lunch 1.30pm Assertive communication Asserting yourself Assertiveness vs. Passive or Aggressive Identifying words...

...Your Face The key to total organisation Deadlines without stress The Dwight Eisenhower Decision Grid The weekly Review 3.00pm Break 3.15pm Chasing...

...Practical session 2 Bringing it all together 4.15pm Going beyond the presentation Coping with the question and answer session Nine steps to success 5.00pm Close...

...of excessively dominant people? ? How can I stand up to bullies (or one bully in particular)? ? How can I exert a little more control in situations that are important to...

...Workshop Timetable 9.00am Welcome and Coffee 9.15am Why is effective communication critical? 9.45am The Personal Profile System Identifying your behaviour/communication...

...(profit and loss) Balance sheet Cash flow Exploring how they work together Using the balance sheet Getting management information 10.45am Break 11...

...Information Technology A range of courses designed to improve and enhance your software skills in this crucial area of business. Word - Advanced Course...

...command buttons and sheet and range naming. Excel macros. Suitable for: The experienced Excel user who wishes to examine the more advanced features...

...Those supervisors or managers that are untrained and have not been given the effective skills and development to overcome these obstacles. In-House & Bespoke...

...your personal observations How do you prefer to communicate? 1.00m Lunch 1.45pm Let's check - using verbal, written and listening skills Should you be a coach?...

...all with a legal and business focus. The key theme throughout the sessions will be 'getting it right' and maintaining the dignity and respect of employees throughout any processes...

...and 3. To understand what it takes before a person can be empowered. Whilst some managers are born with an instinct for this, the bulk of managers realise...

...The importance of finishing on a high PLEASE NOTE: Please bring some real examples of issues you might be facing when doing your appraisals to work on during the...

...enabling them to reach their full potential. This approach focuses on the co-operative use of power with people rather than over them. What you will learn...