Customer Care in Business and Retail Level 3
NVQ
Online
Description
-
Type
NVQ Level 3
-
Methodology
Online
-
Duration
1 Year
-
Online campus
Yes
-
Delivery of study materials
Yes
-
Support service
Yes
-
Virtual classes
Yes
Studying this course will give you an over view of customer service in a business environment alongside other business-related career subjects like finance, business structure and conflict management.
About this course
What courses can I do after this?
This programme is an excellent basis for a range of work or learning options. Some students will progress directly into employment and may build on their vocational qualifications in the workplace. Others may take a more academic route through a business related Level 3 course at The College, possibly leading to a place at university. Progression to Apprenticeship Training is also an option.
What jobs can I get?
The Bournemouth & Poole College is affiliated with many professional bodies in the area of Business, Finance and Administration. The skills and knowledge you will develop on this course are designed to meet the current demands of industry and commerce, and you will find that many of the skills are transferable and will have currency in a wide range of careers.
To do this course you should have...
You will require a minimum of 4 GCSEs at grades 9 - 4 (formerly A- D) which need to include maths and English.
What about work experience?
You will participate in a work experience placement that is relevant to your studies as part of this course. The College will support and help find placement employers but you are encouraged to seek your own placement employer.
Awarding Body
NCFE
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 16 years
Subjects
- Conflict
- Retail
- Customer Care
- Customer Service
- English
- Maths
- Tutorials
- Environment
- Business
- Functional skills
Course programme
Course Content
This course comprises the Level 3 NCFE Customer Service qualification, English and maths, tutorials and work experience.
You will complete multiple topics through written, presented and observed assessment, which will cover topics such as;
- Understand the customer service environment
- Principles of business
- Understand how to resolve customers’ problems and complaints
- Understand customers and customer retention
- Understand how to monitor customer service interactions and feedback
- Understand equality, diversity and inclusion in the workplace
- Understand how to manage performance and conflict in the workplace
You will also study Functional Skills or GCSE in English and maths if you have not achieved a Grade 4 (previously Grade C) in either/both subjects, depending on your current level of attainment.
Additional information
Customer Care in Business and Retail Level 3
