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Customer Management courses Sutton Coldfield
- Short course
- Sutton Coldfield
- 1 Day
...To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels...
- NVQ
- Sutton Coldfield
... Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme...
- NVQ
- Sutton Coldfield
... Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
..., management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress... Learn about: Negotiation techniques, Customer Problem Solving, Customer Service...
- Course
- Online
- Different dates available
... as many times as required. Duration and Time Limit The Customer Service Course takes approximately 2 – 3 hours to complete, although there is no time limit and you can do it in your own time and in stages. Certificate After passing the Customer Service Course you can immediately download your certificte... Learn about: Information Systems management, Managing Conflict, Managing Risk...
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