Customer Care

This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints.

This Customer Care training course has been created to give businesses guidance on how to get that edge above competing establishments.

With the intense competition nowadays having a great product at a great price can only get you so far. Better customer care may be that difference causing customers to choose you above other suppliers offering the same products or services.

Completing this customer service training course will help you understand why businesses need good customer care. You will learn the causes of poor customer care, good customer care skills and how to handle complaints.

On completion of this module learners will be able to:

• Recognise why you need a customer care programme
• Understand barriers to good customer care
• Understand customer care skills and how to use them to overcome those barriers
• Be able to develop a complaints handling procedure that strengthens the bond between your company and your customers
• Have a plan to install a customer care programme in your company