CUSTOMER CARE

Greater Brighton Metropolitan College

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

Customers are at the core of every business and industry, so it’s important to nurture good relationships with them by learning how to deal with different customer facing situations. If you deal with customers directly, the knowledge you’ll gain ...

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Subjects

  • Customer Care

Course programme

  • What constitutes a customer-led approach in customer care
  • Why a customer-led approach is important
  • How to put the customer first
  • How to make the customer feel special
  • Why first impressions are important
  • The factors that determine first impressions in a face-to-face meeting
  • The importance of courtesy
  • Why first impressions are about more than just words
  • Why rapport is important to customer relationships
  • Some simple techniques for building rapport
  • How to use Active Listening
  • The importance of body language
  • How to uncover the real issue in a customer complaint
  • How to empathise with a customer
  • Methods of reversing a situation
  • The polite way of saying “no”

    • See related categories

    CUSTOMER CARE

    Price on request

    The best Other Sales courses

    See all

    See all