Customer Relations (Level 2 Award)
Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
90h
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Duration
12 Months
The objectives of the course are to: Understand the need for customer care skills Identify strengths and weaknesses in your firms care approach Plan a caring approach Develop personal customer care skills - face to face Develop personal customer care skills - on the phone Understand how to deal effectively with anger, aggression and complaints Define the role of receptionist Describe good practice in receiving visitors and guests List the administrative function assigned to reception Understand the importance of security and personal safety. Suitable for: This programme is designed for people who wish to gain an understanding of principles and practice of Customer Relations
Important information
Price for Emagister users: The enrolment fee for the Level 2 Customer Relations home study course is £368.75, though for a limited time we are offerin
Facilities
Location
Start date
Start date
About this course
Key Topics
The Level 2 Award in Customer Relations course is divided into three comprehensive modules:
Module 1: Customer Care
Module 2: Customer Care on the Telephone
Module 3: Reception Skills
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Customer Relations and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
Level 2 Award in Customer Relations
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This centre has featured on Emagister for 16 years
Subjects
- IT
- Customer Care
- Customer Manager
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
Customer Relations (Level 2 Award)
How is the course structured?The Level 2 Award in Customer Relations course is divided into three comprehensive modules:
Module 1: Customer Care
- Why your firm needs customer care
- Why you need to do something about it
- Your plan of campaign
- Customer care skills
- Handling complaints
Module 2: Customer Care on the Telephone
- Telephones – problems and opportunities
- Telephone skills
- Telephone Reception Skills
- Dos and Don’ts on the telephone
- Handling problems and objections
- Controlling anger
- Dealing with criticism
- Communicating on the telephone
- Handling complaints
Module 3: Reception Skills
- The role of the receptionist
- Being a ambassador
- Receiving visitors & guests
- Administration in reception
- Telephone Skills
COURSE ASSESSMENT
This course is marked through a process of continuous assessment guided by your tutor following ABC guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation NCFE, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
COURSE FEES
Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Level 2 Customer Relations home study course is £368.75, though for a limited time we are offering you the opportunity to pay only £295 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £73.75 and then 4 equal payments of £73.75 per month. The first instalment is paid about a month after you receive your course.
Additional information
Customer Relations (Level 2 Award)