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Customer Relationship Management courses Wales
- Course
- Cardiff
- Different dates available
- 1 Day
... and reducing escalation Achieving ‘right first time’ standards Building Customer Relationships that Lead to Loyalty Customer relationship management Getting it... Learn about: Customer Relationship Management, Customer relationship, IT Management...
- Course
- Carmarthen
- Intermediate
- Different dates available
- 1 Day
...This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role... Learn about: Customer Care, Customer satisfaction, Customer Retention...
- NVQ
- Newport
...This NVQ is aimed at organisations and individuals who want to continually improve the delivery and quality of customer service. The qualification is skills based and includes units in how to maintain reliable customer service, communication with customers, development of positive working...
- Course
- Cardiff
- Different dates available
- 1 Day
..., warranties or other client questions. Consequently, customer service training is essential to help building a good relationship between customers and business... Learn about: Telephone answering, Customer Service, Quality Training...
- Course
- Cardiff
- Different dates available
- 1 Day
... a relationship with the customer by establishing your own communication style Establish the client’s requirements Summarise and interpret relevant points back... Learn about: Improve Communication, Communication Training, Skills and Training...
- Course
- Cardiff
- Different dates available
- 3 Days
...This course looks at the implementation of the vital business processes of an organisation into customer service and the Customer Interaction Centre. Delegates ought to have some prior knowledge of business processes in SAP for utilities and Master Data and basic functions... Learn about: Customer relationship, Customer Service Skills, Customer Care...
- Course
- Cardiff
- Different dates available
- 1 Day
...The Knowledge Academy Customer Relationship Management 1 day course covers the following topics: Introduction Customer Relationship Management... Learn about: Customer relationship, IT Management, Communication Training...
- Course
- Cardiff
- Different dates available
- 2 Days
...This Value Stream Mapping course focuses on creating value for the customer and eliminating waste. A value stream is the activity within an organisation that creates value to the customer. Value Stream Mapping is a tool which shows individuals how to understand, analyse and improve a value stream... Learn about: Stream Mapping, Customer Care, Customer Service Skills...
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