Customer Service

Oreknot Creative Hub

Course

In Carmarthen

Price on request

The best Customer Management courses

See all

See all

Description

  • Type

    Course

  • Level

    Intermediate

  • Location

    Carmarthen (Wales)

  • Duration

    1 Day

  • Start date

    Different dates available

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or
where using the telephone is a part of their role.

Facilities

Location

Start date

Carmarthen (Carmarthenshire)
See map

Start date

Different dates availableEnrolment now open

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Customer Service
  • Customer Manager
  • Customer Care
  • Customer Retention
  • Customer relationship
  • Customer satisfaction
  • Customer Service Skills
  • Customer Retention Strategy
  • Customer Relationship Management
  • Service

Course programme

This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

This qualification is classroom-based and usually achieved by taking a one-day course. This course is assessed through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

See related categories

Customer Service

Price on request

The best Customer Management courses

See all

See all