Customer Relationships

Diomas Learning Solutions Ltd
5.0
3 reviews
  • Great Course
    ← | →
  • I attended the course in Munich and it was amazing. Stavros was great and explained even the smallest question we had. I recommend it to everyone who wants to create good and honest relationships with their clients.
    ← | →
  • This course changed the way I deal with my clients and realised how beautiful the customer service world is. Thanks you!
    ← | →

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

  • Class hours

    8h

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Personal tutor

    Yes

  • Virtual classes

    Yes

"Discover and experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships which will help your organisation and your customers in the future.

In this CPD accredited, practical and inspirational course, you will get lots of hands-on participation; finding out the true value of customer loyalty and how your customers will benefit from a successful customer experience with you. Discover what your current situation is and discover skills that will help you make your business profitable.

This fascinating course gives you a thorough understanding of customer behaviour and in-depth interpretation of customer personality styles in order to create the right strategy and approach to benefit both your customers and your business."

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open
Different dates availableEnrolment now open
Different dates availableEnrolment now open

About this course

"This CPD accredited course is an excellent opportunity for you to gain a thorough understanding of your customer experience. Putting you in the position of your customer, you will find out the true meaning of customer relationships; matching familiar sounds and emotions to better support your customers in the future.

You can expect to find out how to make the most of customer feedback and complaints for you to create a relationship based on mutual respect, trust and loyalty. This essential course will give you all of the intelligence you need to create an excellent relationship with every customer that comes into contact with you and your business."

Supervisors, Team leaders, Head of departments

CPD Accredited

The delegates will be contaced by Diomas and more information about the course, available dates and payment information will be shared with the person requesting the information.

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Reviews

5.0
excellent
  • Great Course
    ← | →
  • I attended the course in Munich and it was amazing. Stavros was great and explained even the smallest question we had. I recommend it to everyone who wants to create good and honest relationships with their clients.
    ← | →
  • This course changed the way I deal with my clients and realised how beautiful the customer service world is. Thanks you!
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Angie K.

5.0
27/10/2020
About the course: Great Course
Would you recommend this course?: Yes

Gwen S.

5.0
26/10/2020
About the course: I attended the course in Munich and it was amazing. Stavros was great and explained even the smallest question we had. I recommend it to everyone who wants to create good and honest relationships with their clients.
Would you recommend this course?: Yes

Helen D.

5.0
23/10/2020
About the course: This course changed the way I deal with my clients and realised how beautiful the customer service world is. Thanks you!
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Subjects

  • Informative
  • Engaging
  • Fun
  • Accredited
  • Thoughtful
  • Insightful
  • Productive
  • ENHANCING

Teachers and trainers (1)

STAVROS VATHISTAS

STAVROS VATHISTAS

Managing Director

Course programme

Module 1
Understand your Customers’ Journey and explore how you fit into their story Customers – A journey through the years
Different communication styles of a Customer – what they mean and how we deal with them

Module 2
Loyal customer and how loyalty determines the personality of the relationships?
Be part of your Customer's story' to start building the relationship
Have a clear vision and values and understand your customers’ vision and values Importance of 'Care' in our interactions with our Customers
Emotional intelligence

Module 3
Recruit your customer service team wisely
Train your team to be ready for your customers
Importance of Internal customers – connection with the external customers New customers vs existing customers I
.A.M.M concept
Create a brand that reflects your personality

Module 4
Communication skills
Presentation skills
Sales skills

Module 5
The right initiatives lead to success – Prioritise to stay effective
Work under pressure
Listen to feedback and complaints to your advantage
Commitment wheel

See related categories

Customer Relationships

Price on request

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