Customer Services (Short Course)
Short course
Online
Description
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Duration
1 Month
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Endorsed Customer Service Level 1 Certificate of Achievement. Our popular Customer Service Certificate comes highly-recommended, both for existing members of the workforce and newcomers alike. Discover the secrets to identifying and exceeding expectations with every encounter, along with the importance of strong and consistent communication, the art of dealing with difficult Customers, how to handle complaints, the value of Customer loyalty and so much more besides. Take that first important step towards a fulfilling lifelong career as a Customer Service specialist right now
Facilities
Location
Start date
Start date
About this course
Certification
Upon successful completion of your course, you will have the opportunity to claim one of three types of certificates as proof of your new skills and knowledge:
Digital certificate from eLearning College to download and print
Printed eLearning College Certificate by post
UK Ofqual awarding body endorsed certificate
Reviews
Subjects
- Customer Service
- Communication Training
- Introduction
- Learning
- Skills
- Knowledge
- Talents
- Familiarity
- Relationships
- Climb
Course programme
- Module 1: Introduction to Customer Services
- Module 2: Communication Skills
- Module 3: Dealing with Difficult Customers
Customer Service Certificate Level 1 Key skills, talents and knowledge picked up along the way include:
- A detailed understanding of the importance of quality Customer Service
- The confidence to handle challenging Customers and difficult situations
- Familiarity with audience research and analysis
- The ability to nurture and develop meaningful Customer relationships
- A deeper understanding of the psychology of the Customer
- The opportunity to climb the career ladder in a Customer Service setting
Customer Services (Short Course)