Customer Service and Telephone Skills Certificate
Short course
In Exeter
Description
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Type
Short course
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Location
Exeter
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Duration
1 Day
Suitable for: The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers.
Facilities
Location
Start date
Start date
About this course
No requirements.
Reviews
Course programme
Customer Service and Telephone Skills Certificate
Description: *Handle calls effectively, being aware that every call is an opportunity to promote the best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning techniques to help with communication skills.*Adopt a habit forming positive and enthusiastic attitude.*Dealing with difficult customers.*Appreciate that colleagues are customers too.*Know how to win business and never lose an opportunity for more.*understand the importance of customer care and appreciate the value of existing customers.
Suitable for: No requirements. The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers.
Customer Service and Telephone Skills Certificate