Education + Training Skills courses

...*Cleaning and Disinfection *Food Safety Legislation *Examination and Food Hygiene Handbook included. Suitable for: No requirements... Learn about: Food Hygiene... More

...teams at different stages of growth and with differing team member types.*Plan to improve thier influence in meetings with peers and customers... Learn about: Influencing Skills... More

...Suitable for anybody who may become involved in implementing and managing change, or for managers or supervisors in organisations where change may be happening... Learn about: Business Development, Operations Management, Business Continuity... More

...spacing *Tables *Using tools on the drawing toolbar (lines, arrows, callouts grouping and order) *Text boxes *Clip Art *Word Art *Borders *Mail shots *Envelopes... Learn about: Microsoft Word... More

...Suitable for anyone who uses Microsoft packages and wished to learn more about Basic... More

...your presentation using Clip Art *Why Clip Art is useful*Choosing the Clip Art*Using Charts *Why Charts are useful*Which Chart to Use*Using Whole... Learn about: Microsoft Powerpoint... More

...data labels *Changing the colour of the segments *Printing the chart*Inserting a chart into word *Creating a bar chart: *Creating a bar chart *Altering... Learn about: Microsoft Excel... More

...analyse the audience, plan the logistics and decide an overall presentation style.*Develop strong key messages and an appropriate structure to their presentation.*Bring... Learn about: Microsoft Powerpoint... More

...By the end of the session, participants will have a basic knowledge of: Using Microsoft Explorer -Formatting a floppy disk, Creating directories... Learn about: Information Systems... More

...the importance of teamwork in providing a good service*Identified the principal elements which influence their behaviour which they cannot change and some which they can change... Learn about: Personal Effectiveness... More

...This workshop aims to help both team leaders and team members understand the key issues of stress and time management. Working Under Pressure Certificate Description... Learn about: Stress Management... More

...the different types of behaviour and the effect of your behaviour on others *Matching words with behaviour and positive use of body language... More

...know when and how to use decision making methods such as reaching consensus.*Create a clear implementation overview and know how best to communicate the plans to key stakeholders... Learn about: Problem Solving... More

...Specifically they will be able to: Show that they know the value of their customers and will know the long term benefits of providing excellent customer... Learn about: Customer Care, Customer Service Skills... More

...The audience for this course is supervisiors, managers and team leaders or anyone who has to run a meeting. The audience for this course is supervisiors... Learn about: Staff Motivation, Team Building... More

...Suitable for: No requirements. This course is aimed at those who have others reporting to them or who regularly communicate with external clients... Learn about: Relationship Building, Listening Skills... More

...to coach and the skills required to coach.*Formulating a detailed plan for coaching.*Reviewing activities.*Mentoring - how to plan an active and invaluable... Learn about: Coaching Skills... More

...when handling conflict.*Group work on the techniques covered in the workshop. Suitable for: No requirements. This course is aimed at anyone who feels... Learn about: Conflict Resolution, Managing Conflict... More

...techniques to help with communication skills.*Adopt a habit forming positive and enthusiastic attitude.*Dealing with difficult customers.*Appreciate... Learn about: Customer Care, Customer Service Skills... More

...customer loyalty in the process.*Deal with a customer who isn't right, but who is a customer, and who - with skill - will still be one in the future... Learn about: Customer Service Skills, Customer Care... More