Education + Training Skills courses

...Suitable for: This course is aimed at managers, supervisiors and team members...

...you are more likely to implement changes that will be successful. Subjects included: The driving forces of change, Problem solving and change...

...By the end of the session, participants will have sound knowledge of: Indents *Headers and Footers *Autocorrect *Bullets / Numbering *Columns *Paragraph...

...learn more about Basic Word. Description: This course provides a basic knowledge of the working of Word. By the end of the session, learners will be competent in the following...

...your presentation using Clip Art *Why Clip Art is useful*Choosing the Clip Art*Using Charts *Why Charts are useful*Which Chart to Use*Using Whole...

...and bring any work they would like help and advice on. Suitable for: This course is suitable for anyone who wishes to use excel at a basic level...

...making it human and using suspense.*Write powerful presentation openers and closes that get their message across. Suitable for: This course is aimed at anyone who makes presentations...

...Suitable for anyone who has a computer and would like to learn more about the Microsoft Packages. Suitable for anyone who has a computer and would...

...the importance of teamwork in providing a good service*Identified the principal elements which influence their behaviour which they cannot change and some which they can change...

...use of this*Why do you put things off?*How should you organise yourself and others?*Planning, communicating and focusing your energy on things that matter*Managing...

...the different types of behaviour and the effect of your behaviour on others *Matching words with behaviour and positive use of body language...

...Specifically they will be able to: Know how to use different thinking styles in order to solve problems and identify mental blocks to thinking creatively...

...service.*Differentiate between good and outstanding customer service and understand how to use personal experience to deliver excellence.*Analyse who their customers...

...Define the problem; Decide problem(s) to tackle; Generate solutions, Evaluate solutions; Choose solutions; Plan and implement.*Identify common meeting...

...Contents:* Self motivation* Organising and planning* Motivating others*Interpersonal skills*Delegating effectively*Setting objectives*Evaluation techniques*Budgets...

...managers who recognise the value of well - trained staff who want an active role in their development...

...By the end of the session, delegates will have learnt different techniques when: Handling conflict*Dealing with face to face conflict*What causes conflict...

...any members that are the first point of contact for customers...

...Understand why customers complain - complaints result from your failure to meet expectations - and how to treat complaints as an opportunity to improve...

...Suitable for: No requirements/Aimed at anyone who regularly has contact with the Company's customers or members of the public...