Education + Training Skills courses

...and recognise false realities.*Establish rapport by identifying someone's values and building trust.*Use effective influencing strategies and tactics...

...Leading a change team, Planning and implementing change, Overcoming resistance to change and Monitoring the effects of change. Suitable...

...Suitable for: Suitable for anyone who already uses Word at a basic level and would like to learn more advanced functions...

...*Opening Word *Paper size and orientation *Using Help *Tool bars and menu bars *Using plastic ruler *Setting top and bottom margins *Typing short letters...

...Description: What is PowerPoint?*Guide through PowerPoint demonstrated using the Media Projector.*Introduction to Computers*Opening Windows Explorer*Formatting...

...Description: Getting started;*Workbooks*Inserting and deleting sheets, naming sheets and useful conventions.*Highlighting a whole worksheet*Copying lists...

...including people that have little or no experience of creating presentations...

...Suitable for: Suitable for anyone who has a computer and would like to learn more about the Microsoft Packages...

...to their colleagues and to themselves to enable them to improve their professional behaviour and interpersonal skills in working with others...

...this*Why do you put things off?*How should you organise yourself and others?*Planning, communicating and focusing your energy on things that matter*Managing...

...skills for effective people management. Subjects covered include: What is a team? *The various stages in the life cycle of a team *Understanding the barriers...

...from problem to solution in a consistent and predictable way, and foster a positive approach to solving problems in team members.*Define a problem by clarifying...

...Specifically they will be able to: Show that they know the value of their customers and will know the long term benefits of providing excellent customer...

...Prepare for a successful meeting, including setting meeting objectives, planning the agenda, and balancing the mood and the mode of the meeting.*Encourage...

...Suitable for: No requirements. This course is aimed at those who have others reporting to them or who regularly communicate with external clients. No requirements...

...part in somebody's professional development.*Improving your own skills in the process of mentoring. Suitable for: This training programme is suitable...

...By the end of the session, delegates will have learnt different techniques when: Handling conflict*Dealing with face to face conflict*What causes conflict...

...The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers. Customer...

...Once students have completed this programme, they will be able to handle more challenging situations professionally and calmly. Specifically they will be able...

...participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations, how to handle awkward...