Education + Training Skills courses

...teams at different stages of growth and with differing team member types.*Plan to improve thier influence in meetings with peers and customers...

...you are more likely to implement changes that will be successful. Subjects included: The driving forces of change, Problem solving and change...

...By the end of the session, participants will have sound knowledge of: Indents *Headers and Footers *Autocorrect *Bullets / Numbering *Columns *Paragraph...

...numbering paragraphs including adding an unnumbered paragraph *Superscripts and Subscripts *Creating space *Tables and newsletters. Suitable...

...the Format of Other Slides*Save your presentation*Creating a slide to show items to be covered in the presentation *Creating a Bulleted List Slide*Illustrate...

...adding borders and shading *Viewing the screen (including resizing and freezing panes) *Resizing columns to fit text *Adding and formatting headings *Autosum...

...Once students have completed this programme they will be able to write effective and powerful business presentations. Specifically they will learn how...

...Simple queries, A demonstration of use of mail merge documents; Powerpoint 2000 - Create a simple presentation and overview of package. Suitable...

...the importance of teamwork in providing a good service*Identified the principal elements which influence their behaviour which they cannot change and some which they can change...

...and bad pressure*Understanding acceptable pressure within your team*Improving your time management*Identifying when you work best and how to make use...

...skills for effective people management. Subjects covered include: What is a team? *The various stages in the life cycle of a team *Understanding the barriers...

...Anyone who has to deal with problem solving in their job role. Problem Solving Certificate Description: Once students have completed this programme...

...Specifically they will be able to:*Show that they know the value of their customers and will know the long term benefits of providing excellent customer...

...Once students have completed this programme, they will be able to build and maintain successful, flexible and creative teams. Specifically they will know how...

...Suitable for: No requirements. This course is aimed at those who have others reporting to them or who regularly communicate with external clients. No requirements...

...Developing Coaching and Mentoring Skills Certificate Description: Subjects covered include: *How to determine individual learning needs, styles and preferences.*Preparing...

...and the way we communicate verbally.*Identifying signs of aggressive behaviour.*The importance of assertion when handling conflict.*Group work on the techniques...

...any members that are the first point of contact for customers...

...with customers on a daily basis, face to face or on the phone. The audience for this course is anyone who deals with customers on a daily basis...

...By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations...