Education + Training Skills courses

...and their choice of influencing tactics.*Identify thinking patterns and understand how to respond appropriately, use whole body listening, and recognise...

...Suitable for anybody who may become involved in implementing and managing change, or for managers or supervisors in organisations where change may be happening...

...and labels *Macros *Customising the toolbar. Suitable for: Suitable for anyone who already uses Word at a basic level and would like to learn more advanced functions...

...*Opening Word *Paper size and orientation *Using Help *Tool bars and menu bars *Using plastic ruler *Setting top and bottom margins *Typing short letters...

...Presentation.*Setting up and creating an on-screen presentation using the Design Template*Opening the Design Template*Setting up the Welcome Slide*Selecting...

...addition, simple formulae and borrowing functions *Format numbers (style, decimal places and alignment) *Printing and page set up* Creating a Pie Chart*Resizing...

...Make a high level plan for presentation: set objectives, analyse the audience, plan the logistics and decide an overall presentation style.*Develop strong...

...Formatting text, Text alignment, Inserting Clip Art; Excel 2000 - Create a simple budget spreadsheet, Borders, Totals and Autosum; Access...

...the importance of teamwork in providing a good service*Identified the principal elements which influence their behaviour which they cannot change and some which they can change...

...competing demands*Acting rather than reacting. Suitable for: This workshop aims to help both team leaders and team members understand the key issues of stress and time management...

...or promoted team leaders, supervisors and managers. Team Working Certificate Description: This course is designed to help participants examine the different...

...know when and how to use decision making methods such as reaching consensus.*Create a clear implementation overview and know how best to communicate the plans to key stakeholders...

...internal, external and potential.*Describe facts, features and benefits of products, promotions and business systems - and will have analysed competitive...

...they will be able to build and maintain successful, flexible and creative teams. Specifically they will know how to:*Prepare for a successful meeting...

...Suitable for: No requirements. This course is aimed at those who have others reporting to them or who regularly communicate with external clients. No requirements...

...part in somebody's professional development.*Improving your own skills in the process of mentoring. Suitable for: This training programme is suitable...

...and how to recognise it.*Voice, pitch, tone, and the way we communicate verbally.*Identifying signs of aggressive behaviour.*The importance of assertion...

...The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers. Customer...

...their own responses to keep interactions adult and productive.*Manage an angry customer. Suitable for: The audience for this course is anyone who deals...

...participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations, how to handle awkward...