Education + Training Skills courses

...teams at different stages of growth and with differing team member types.*Plan to improve thier influence in meetings with peers and customers...

...leading an effective team. The Management Of Change Certificate Description: This course shows how by better understanding of the change process and effective planning...

...Suitable for anyone who already uses Word at a basic level and would like to learn more advanced functions. Word Intermediate Certificate Description...

...menu bars *Using plastic ruler *Setting top and bottom margins *Typing short letters from draft *Spell checking documents *Adding page numbers *Saving...

...the Format of Other Slides*Save your presentation*Creating a slide to show items to be covered in the presentation *Creating a Bulleted List Slide*Illustrate...

...addition, simple formulae and borrowing functions *Format numbers (style, decimal places and alignment) *Printing and page set up* Creating a Pie Chart*Resizing...

...to write effective and powerful business presentations. Specifically they will learn how to:*Make a high level plan for presentation: set objectives...

...Creating directories, Copying files, Renaming files, Deleting files, Creating back-ups and Finding files; Word 2000 - Create a simple newsletter...

...OBJECTIVE: By the end of the session, delegates will have:-*Described good or bad experiences they have had as customers and how they felt about these*Recognised...

...use of this*Why do you put things off?*How should you organise yourself and others?*Planning, communicating and focusing your energy on things that matter*Managing...

...skills for effective people management. Subjects covered include: What is a team? *The various stages in the life cycle of a team *Understanding the barriers...

...from problem to solution in a consistent and predictable way, and foster a positive approach to solving problems in team members.*Define a problem by clarifying...

...internal, external and potential.*Describe facts, features and benefits of products, promotions and business systems - and will have analysed competitive...

...Prepare for a successful meeting, including setting meeting objectives, planning the agenda, and balancing the mood and the mode of the meeting.*Encourage...

...Half price for any learners currently undertaking an Apprenticeship with Education + Training Skills...

...Developing Coaching and Mentoring Skills Certificate Description: Subjects covered include: *How to determine individual learning needs, styles and preferences.*Preparing...

...techniques when:*Handling conflict*Dealing with face to face conflict*What causes conflict and how to recognise it.*Voice, pitch, tone, and the way...

...any members that are the first point of contact for customers...

...with customers on a daily basis, face to face or on the phone. The audience for this course is anyone who deals with customers on a daily basis...

...customers and be able to turn a complaint into an opportunity. Subjects covered include:*Examining what Customer Service is*Looking at your Company's image*Positive...