Education + Training Skills courses

...Suitable for: This course is aimed at managers, supervisiors and team members...

...Suitable for anybody who may become involved in implementing and managing change, or for managers or supervisors in organisations where change may be happening...

...Suitable for: Suitable for anyone who already uses Word at a basic level and would like to learn more advanced functions...

...menu bars *Using plastic ruler *Setting top and bottom margins *Typing short letters from draft *Spell checking documents *Adding page numbers *Saving...

...your presentation using Clip Art *Why Clip Art is useful*Choosing the Clip Art*Using Charts *Why Charts are useful*Which Chart to Use*Using Whole...

...data labels *Changing the colour of the segments *Printing the chart*Inserting a chart into word *Creating a bar chart: *Creating a bar chart *Altering...

...making it human and using suspense.*Write powerful presentation openers and closes that get their message across. Suitable for: This course is aimed at anyone who makes presentations...

...Text alignment, Inserting Clip Art; Excel 2000 - Create a simple budget spreadsheet, Borders, Totals and Autosum; Access 2000 - Create a simple address...

...Suitable for Members of staff who wish to become effective in communicating the best impressions of themselves and their organisation to customers and clients...

...The aim is to identify the practical steps they can take to deal with pressure and ensure that they are not creating pressure for others.CONTENT...

...This course is designed to help participants examine the different behaviours displayed by people and how to develop the necessary understanding and communication...

...know when and how to use decision making methods such as reaching consensus.*Create a clear implementation overview and know how best to communicate the plans to key stakeholders...

...service.*Differentiate between good and outstanding customer service and understand how to use personal experience to deliver excellence.*Analyse who their customers...

...they will be able to build and maintain successful, flexible and creative teams. Specifically they will know how to:*Prepare for a successful meeting...

...Contents:* Self motivation* Organising and planning* Motivating others*Interpersonal skills*Delegating effectively*Setting objectives*Evaluation techniques*Budgets...

...to coach and the skills required to coach.*Formulating a detailed plan for coaching.*Reviewing activities.*Mentoring - how to plan an active and invaluable...

...covered in the workshop. Suitable for: No requirements. This course is aimed at anyone who feels that they need more training on the techniques of dealing with conflict...

...the value of existing customers. Suitable for: No requirements. The aim of this course is to develop the skills of those who answer incoming calls...

...why a customer might be shy.*Help an undecided customer come to a decision.*Deal with rude customers*Educate an uninformed customer and create additional...

...Suitable for: No requirements/Aimed at anyone who regularly has contact with the Company's customers or members of the public...