Education + Training Skills courses

...the accuracy of their five-step plan for win-win outcomes.*Assess their influencing plan, the success of their analysis of blockers, floaters and champions...

...Leading a change team, Planning and implementing change, Overcoming resistance to change and Monitoring the effects of change. Suitable...

...Suitable for anyone who already uses Word at a basic level and would like to learn more advanced functions. Word Intermediate Certificate Description...

...from draft *Spell checking documents *Adding page numbers *Saving and printing letters *Printing- current page, whole page, range of pages *Indenting...

...to ask Tutor additional questions. Suitable for: For anyone who uses a computer and would like to learn more about powerpoint...

...Description: Getting started;*Workbooks*Inserting and deleting sheets, naming sheets and useful conventions.*Highlighting a whole worksheet*Copying lists...

...including people that have little or no experience of creating presentations...

...Suitable for anyone who has a computer and would like to learn more about the Microsoft Packages. Suitable for anyone who has a computer and would...

...the importance of teamwork in providing a good service*Identified the principal elements which influence their behaviour which they cannot change and some which they can change...

...and bad pressure*Understanding acceptable pressure within your team*Improving your time management*Identifying when you work best and how to make use...

...Subjects covered include:*What is a team? *The various stages in the life cycle of a team *Understanding the barriers to effective communication *Examining...

...Once students have completed this programme, they will understand why being able to solve problems is a core competence in today's workplace...

...service.*Differentiate between good and outstanding customer service and understand how to use personal experience to deliver excellence.*Analyse who their customers...

...different behaviour types and know how to handle each behaviour. Suitable for: The audience for this course is supervisiors, managers and team leaders...

...Suitable for: No requirements. This course is aimed at those who have others reporting to them or who regularly communicate with external clients...

...managers who recognise the value of well - trained staff who want an active role in their development...

...and how to recognise it.*Voice, pitch, tone, and the way we communicate verbally.*Identifying signs of aggressive behaviour.*The importance of assertion...

...techniques to help with communication skills.*Adopt a habit forming positive and enthusiastic attitude.*Dealing with difficult customers.*Appreciate...

...with customers on a daily basis, face to face or on the phone. The audience for this course is anyone who deals with customers on a daily basis...

...Suitable for: No requirements/Aimed at anyone who regularly has contact with the Company's customers or members of the public...