Education + Training Skills courses

...and their choice of influencing tactics.*Identify thinking patterns and understand how to respond appropriately, use whole body listening, and recognise... Learn about: Influencing Skills... More

...you are more likely to implement changes that will be successful. Subjects included: The driving forces of change, Problem solving and change... Learn about: Business Continuity, Change Management, Business Development... More

...Suitable for anyone who already uses Word at a basic level and would like to learn more advanced functions. Word Intermediate Certificate Description... Learn about: Microsoft Word... More

...By the end of the session, learners will be competent in the following: Opening Windows Explorer *Formatting and using a floppy disc *Creating a Directory... More

...Notes*Printing Speakers Notes*Handouts*Printing Handouts*Time to spend looking at PowerPoint to put into practice what you have learnt*Practice using PowerPoint*Chance... Learn about: Microsoft Powerpoint... More

...the Axes *Changing the background colour *Adding a deleting a border *The afternoon session is for delegates to practice what they have learnt in the morning... Learn about: Microsoft Excel... More

...Once students have completed this programme they will be able to write effective and powerful business presentations. Specifically they will learn how... Learn about: Microsoft Powerpoint... More

...Creating directories, Copying files, Renaming files, Deleting files, Creating back-ups and Finding files; Word 2000 - Create a simple newsletter... Learn about: Information Systems... More

...Suitable for: Suitable for Members of staff who wish to become effective in communicating the best impressions of themselves and their organisation to customers and clients... Learn about: Personal Effectiveness... More

...and bad pressure*Understanding acceptable pressure within your team*Improving your time management*Identifying when you work best and how to make use... Learn about: Stress Management... More

...Suitable for: This course is designed for newly appointed or promoted team leaders, supervisors and managers... More

...provoke their thinking; change their perspective; make new connections - and recognise mental blocks to creative thinking.*Know how and when to use techniques... Learn about: Problem Solving... More

...internal, external and potential.*Describe facts, features and benefits of products, promotions and business systems - and will have analysed competitive... Learn about: Customer Care, Customer Service Skills... More

...Define the problem; Decide problem(s) to tackle; Generate solutions, Evaluate solutions; Choose solutions; Plan and implement.*Identify common meeting... Learn about: Staff Motivation, Team Building... More

...This course is aimed at those who have others reporting to them or who regularly communicate with external clients. Effective Interpersonal Skills Certificate Description... Learn about: Listening Skills, Relationship Building... More

...part in somebody's professional development.*Improving your own skills in the process of mentoring. Suitable for: This training programme is suitable... Learn about: Coaching Skills... More

...techniques when:*Handling conflict*Dealing with face to face conflict*What causes conflict and how to recognise it.*Voice, pitch, tone, and the way... Learn about: Conflict Resolution, Managing Conflict... More

...techniques to help with communication skills.*Adopt a habit forming positive and enthusiastic attitude.*Dealing with difficult customers.*Appreciate... Learn about: Customer Care, Customer Service Skills... More

...with customers on a daily basis, face to face or on the phone. The audience for this course is anyone who deals with customers on a daily basis... Learn about: Customer Care, Customer Service Skills... More

...customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers or members of the public... Learn about: Customer Care, Customer Service Skills... More