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Telephone Skills courses Exeter
- Short course
- Exeter
- 1 Day
...The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers. Customer...
- Short course
- Exeter
- 1 Day
...offerings.*Understand how a 'customer first' attitude is a crucial competitve edge - and know how to keep it sharp.*Follow the ' sales through service' process...
- Short course
- Exeter
- 1 Day
...why a customer might be shy.*Help an undecided customer come to a decision.*Deal with rude customers*Educate an uninformed customer and create additional...
- Short course
- Exeter
- 1 Day
...By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 200h
...which you will get access once you are enrolled. The material can be downloaded and printed as well. Our distance learning course materials are specially... Learn about: Television Directing, Telephone management, Telephone answering...
- Course
- Online
- Different dates available
- 1 Year
...learners seeking recognised customer service training and the ability to enhance their CV with valuable industry-relevant skills. Develop clear and professional... Learn about: Communication techniques, Call Centre, Out of Voice Mail Jail...
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