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Telephone Skills courses Exeter
- Short course
- Exeter
- 1 Day
...The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers. Customer...
- Short course
- Exeter
- 1 Day
...offerings.*Understand how a 'customer first' attitude is a crucial competitve edge - and know how to keep it sharp.*Follow the ' sales through service' process...
- Short course
- Exeter
- 1 Day
...why a customer might be shy.*Help an undecided customer come to a decision.*Deal with rude customers*Educate an uninformed customer and create additional...
- Short course
- Exeter
- 1 Day
...By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations...
Similar training online and classroom-based
- Course
- Online
- Different dates available
...Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00... Learn about: Customer Service...
- Short course
- Online
- Different dates available
...(This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share... Learn about: Negotiation Skills, Closing Skills, Sales Management...
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