-
All
-
Online
-
Filters
Telephone Skills courses Exeter
- Short course
- Exeter
- 1 Day
...The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers. Customer...
- Short course
- Exeter
- 1 Day
...offerings.*Understand how a 'customer first' attitude is a crucial competitve edge - and know how to keep it sharp.*Follow the ' sales through service' process...
- Short course
- Exeter
- 1 Day
...why a customer might be shy.*Help an undecided customer come to a decision.*Deal with rude customers*Educate an uninformed customer and create additional...
- Short course
- Exeter
- 1 Day
...By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care...
- Course
- Online
- Different dates available
...Poor Telephone Etiquette 01:00:00 Module Twelve – Wrapping Up 01:00:00 Mock Exam Final Exam... Learn about: Customer Service, Communication Training...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you