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Telephone Skills courses Exeter
- Short course
- Exeter
- 1 Day
...Suitable for: The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers...
- Short course
- Exeter
- 1 Day
... with customers face to face or on the telephone...
- Short course
- Exeter
- 1 Day
... additional customer loyalty in the process.*Deal with a customer who isn't right, but who is a customer, and who - with skill - will still be one in the future...
- Short course
- Exeter
- 1 Day
...By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations...
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Out of Voice Mail Jail, Call Centre, Communication Training...
- Short course
- Online
- Different dates available
... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Sales Management, Sales Training, Closing Skills...
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