Customer Service Certificate level 1

Leicester College

Course

In Leicester

Price on request

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Description

  • Type

    Course

  • Location

    Leicester

  • Start date

    Different dates available

The Pearson BTEC Level 1 Award in Principles of Customer Service is designed to provide learners with the skills required for working within any customer service environment. The qualification is suitable for all learners to help you better understand the sector, in order to support your career choices. It gives you the opportunity to: […]

Facilities

Location

Start date

Leicester (Leicestershire)
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Painter Street, LE1 3WA

Start date

Different dates availableEnrolment now open

About this course

This qualification is available to learners aged 19 and over on 31 August.



Learners need to be working at entry level 3 or above for literacy skills. We welcome learners who can demonstrate relevant understanding of spoken and written English.

Learners in receipt of JSA / ESA / income Support or Universal Credit can asked to be referred by their JCP Work Coach for this programme.

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Subjects

  • Customer Service

Course programme

Year 1

This certificate in customer service is made up of the following units. This qualification is portfolio- based and has no end examinations. Units include:

• Customer Service Principles
• Understanding How to Work in a Customer Service Role
• Communicating with Customers
• Career Progression
• Investigating Rights and Responsibilities at Work
• Using a CV and Covering Letter to Apply for a job.

Study will be covered via taught classes.

Additional information

This qualification is tutor-assessed via submission of a portfolio of evidence to demonstrate knowledge and understanding of Customer service. Following tutor assessment work will go through internal and external quality assurance process before certificates can be applied for.

See related categories

Customer Service Certificate level 1

Price on request

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