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Customer Service Course
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Duration
Flexible
customer service Course is suitable for anyone interested to enhance their knowledge and skills in customer service. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
People working in customer service roles are often the first point of contact in a business so it is of vital importance that they make the right impression. This customer service course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs.
The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .
Important information
Price for Emagister users: On course completion students can claim accredited certificate by paying £79 accreditation fee. Certificate postal charges will be £9.
Facilities
Location
Start date
Start date
About this course
Learning Outcomes
On successful completion of this course the learner will be able to;
Discuss overview of key customer service elements
Investigate the process of listening to, questioning and confirming customers’ needs.
Understand how to develop a customer service strategy
Explore a variety of effective training and development methods
Develop the knowledge and principles that underpin outstanding customer care
Explore techniques for building long-term customer relations
Discuss how to turn an unprofitable customer into a profitable customer.
Explore the true value and impact of listening to customers
Discuss how to professionally handling complaints from a business perspective
Explore the relationship between employee satisfaction and its resulting impact on customer service.
Gain or develop key transferable skills applicable in a range of industries and sectors.
Candidates looking for a career change
Candidates looking to upgrade their CVs for better job prospects
Existing customer care workers looking to improve their skills for promotion
Those planning to go on to higher-level studies upon completion
Business owners, managers and supervisors
Anyone serious about a rewarding career in customer care
There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.
Reviews
Subjects
- Telephone Skills
- Customer Service Skills
- Customer Care
- Customer Service
- Service Management
- Customers
- Customer Care Skills
- Service Excellence Management
- Customer care skill
- Customers Service
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Course Syllabus:
This course consists of following modules:
Module 1 – What is Customer Service
Module 2 – Telephone Techniques
Module 3 – Dealing with Difficult Customers
Module 4 – Solving Customers' Problems
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Customer Service Course