Customer Service

Start Date:

16th September 2009
Venue:
The Institute
Course Code:

234
Course Days :
Wed
Course Level:

Duration :
18 weeks
Course Fees:
( GBP = £ )


Start Time :
09:30End Time :
12:00
Course Description:

This course focuses on creating a positive impression of yourself and your organization. You will learn about the needs and expectations of different types of customers in a business or retail setting, and about how you can meet these needs and communicate with customers face to face, over the phone or in writing. You will also learn how to deal with complaints and about consumer legislation in the UK. English language and numeracy support are embedded throughout the course.
Pre Entry Requirements :

£117 Home student course fee / £203 International student
Department:

English, Maths & ESOL