Customer Service

Customer Service
Customer service is an essential skill for all customer facing businesses. In order for your business to thrive we know that you need employees who are motivated and have the skills and qualities to ensure that your customers receive the best possible service.
Course
Dates
Length
Venue
Cost

Customer Service NVQ 1 & 2

These courses will improve the candidates basic knowledge of legislation, communicating with customers, dealing with customer issues, health & safety, teamwork and the importance of professional customer contact and service.
Flexible enrolment dates available throughout the year.
One year
Your Workplace
£245 Funding may be available through Train to Gain, please enquire.

Customer Service NVQ 3

This course will further improve knowledge of legislation, health & safety, dealing with customers and teamwork at a supervisory or management level.
Flexible enrolment dates available throughout the year.
12 to 18 months
Your Workplace
£345 Funding may be available through Train to Gain, please enquire.

Dealing with Demanding Customers

This is an interactive short course that underlines the rules for achieving customer satisfaction when handling the most difficult and demanding people.
Flexible enrolment dates available throughout the year.
Three hours
Your Workplace
£35 per person (minimum group of six people).

Introductory Certificate in Customer Service

This course explores the importance of providing good customer service. It looks at identifying customer and organisational needs and expectations, differences between strong and weak customer care, professional image and dealing with complaints.
Flexible enrolment dates available throughout the year.
Approximately seven hours
Barnstaple Campus or Your Workplace
£38