Outstanding Customer Service Details

Exeter College

Course

In Exeter

Price on request

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Description

  • Type

    Course

  • Location

    Exeter

This workshop style course will explore the concept of developing a customer service which is not just about smiling but about a whole philosophyWe believe the future of research lies in breaking down traditional barriers between academic disciplines so the bigger problems of the 21st century can be considered from human as well as physical perspectives. We have a number of interdisciplinary research themes, which fit closely with international research priorities.

Facilities

Location

Start date

Exeter (Devon)
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33/36 Queen Street, EX4 3SR

Start date

On request

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Subjects

  • Customer Service
  • IT

Course programme

Course programme The importance of customer service Good versus outstanding performance Identifying your customer Understanding the facts, features and benefits of the business and analysis of competitors Understanding of the ‘sales through to service’ process Understanding the importance of effective communications from making an excellent first impression through to effective questioning techniques

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Outstanding Customer Service Details

Price on request

The best Customer Management courses

See all

See all