Customer Service
Course
In Huntingdon
Description
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Type
Course
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Location
Huntingdon
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Class hours
6h
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Duration
1 Day
Outstanding customer service encourages customer loyalty and helps increase business. This course offers the tools and techniques to help you create and maintain mutually beneficial relationships with your customers.
Facilities
Location
Start date
Start date
About this course
On this course you will learn to:
Provide exceptional customer service that achieves results and gets noticed
Adopt the skills and techniques that routinely deliver positive customer experiences
Maximise the customer value of your face-to-face, phone or Web based interactions
Deal effectively with difficult customers and turn complaints into opportunities
Contribute to a customer centred culture
Demonstrate a positive, confident and professional approach with internal and external customers
Achieve greater personal job and customer satisfaction and enjoy the benefits of this
This course is suitable for anyone who deals with internal or external customers and who is required to manage a range of customer expectations.
No previous qualifications are necessary for this course. If you would like further advice on this or any other course call or email WATA’s Customer Service Team and let us point you in the right direction.
WATA regularly exceeds national average pass rates producing award winning delegates. Attention to quality and innovation and substantial growth and development has recently earned WATA the Huntingdonshire Business Development Award 2014.
There is no formal enrolment process for this course, for further information please contact the WATA customer service team.
Reviews
Subjects
- Customer Service Skills
- Body Language
- Customer Service
- Customer Relationship Management
- Planning
- Customer Manager
- Customer relationship
- Dealing effectively with customers
- Action planning
- Customer satisfaction
Teachers and trainers (1)
WATA Trainers
Training
Course programme
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What does the course cover?
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What does great customer service look like
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Who is the customer?
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What does the customer want?
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Exceeding customer expectations
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Presenting a positive first impression
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Whattosayandhowtosayit
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The role of body language, voice tone and words
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Telephone techniques
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Influencing customer perceptions
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Calculation the lifetime value of your customer
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Establishing rapport and defusing anger
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Responding assertively to unreasonable requests
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Seeing customer service as an attitude, not an accident
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Action planning
Customer Service