Customer Service Handling Challenging Customers

Customer Service - Handling Challenging Customers
This half day workshop helps participants identify different types of customers and strategies needed to successfully manage them, including customers who find it hard to communicate, make decisions or who are in the wrong.

What does the course involve?
This workshop helps participants identify different types of customers and strategies needed to successfully manage them. Customers who find it hard to communicate, make decisions or who are in the wrong can all be very challenging. Participants will identify and practice the skills they need to make the sale and maintain relationships with these customers.

What will I study?
Strategies for customers who find it hard to communicate
Understand why customers may be undecided
Strategies for customers finding it hard to make a decision
Strategies for managing customers who are in the wrong
What are the entry requirements for Customer Service - Handling Challenging Customers?

• Some previous experience is desirable.

How is the course assessed?

• There is no assessment for this course

Frequently Asked Questions
When will this workshop run again.
This course will run regularly throughout the year. It can also be adapted to fit the needs of specific businesses and run either at the college or at business premises.

This information is believed to be correct. Cirencester College continually updates and reviews its provision to ensure that it meets the needs of the community. Therefore the right to amend, change or delete learning programmes, accreditation routes or terms and conditions relating to entitlement to study is reserved at all times. We aim to provide open access to a comprehensive range of high quality education and training for the whole community over the age of 16 regardless of race, class, belief, language, gender, sexual orientation, disability, previous educational attainment or particular circumstances.