Customer Service (Level 2)
Course
Online
The fundamental elements of customer service!
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Type
Intensive course
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Level
Beginner
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Methodology
Online
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Class hours
30h
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Duration
Flexible
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Online campus
Yes
Would you like to give an impulse to your professional life? If so, you should join this Customer Service (Level 2) course, organized by 1 Training, that Emagister.co.uk has added to its catalogue.
Providing excellent customer service is essential to the long-term viability of every business. Certificate in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.
Besides, every 1 Training course offers you the opportunity to study 24/7 wherever you are in the world. These intensive online courses are open to everyone, as long as you have an interest in the topic! They provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Don't miss this chance and enroll in this course now. Contact 1 Training through Emagister.co.uk. You will receive all the information needed to take a step further in your career!
Facilities
Location
Start date
Start date
About this course
By enrolling to this course, you’ll identify the benefits of great customer service.
In this course, you’ll recognize barriers to the delivery of outstanding customer service.
This course will teach you about different customer behaviour styles.
On completion of this course, you’ll learn how to measure customer satisfaction level.
Having this course, you’ll a become master of customer service techniques.
Logging in to this course, you’ll develop your telephone etiquettes and techniques.
In this course, will gain you the techniques for dealing with angry customers.
At the end of this course, you’ll develop a personal action plan to improve your customer service skills.
Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Secretary or Assistant for a company director
New or Temporary staff
Office Administrators & Office managers
Office clerk, Marketing assistant or Marketing manager
Customer service team member or supervisor
Customer Service Team Leader or Customer Relations Advisor
Sales or Hotel manager
You’ll need a computer or tab with an internet connection and it’s better to have a notepad and a pen with you.
If you pass the exam successfully then you will be awarded a Certificate in Customer Service (Level 2).
On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Leadership
- Quality
- Customer Service
- Team Training
- Quality Training
- Customer Awareness
- Customer behaviour
- Customer Service Techniques
- Customer Service Leadership
- Angry Customers
- Handling Customer Complains
- Customer Satisfaction Level
- Customer Relations Advisor
- Unhappy Customers
Teachers and trainers (1)
David Nicol
Course Administrator
Course programme
COURSE CURRICULUM
1. CUSTOMER SERVICE PRINCIPLES
- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
- Exercise Files- Customer Service Principles
2. CUSTOMER SERVICE ESSENTIALS
- Customer Service Essentials
3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES
- Setting Customer Service Goals & Objectives
4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE
- Communication Skills for Customer Service
5. CUSTOMER SERVICE TECHNIQUES
- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
- Exercise Files- Customer Service Techniques
6. HOW TO MANAGE CUSTOMER SERVICE TEAM
- Managing Customer Service Quality
- Improving Service Delivery
- What is Good Customer Service
- Exercise Files- How to Manage Customer Service Team
7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP
Improving Your Customer Service Leadership
8. LEADING CUSTOMER SERVICE TEAM
- Leading Customer Service Team
9. TEAM WORKING AND TEAM BUILDING
- Team Working and Team Building
10. HANDLING CUSTOMER COMPLAINS
- Handling Customer Complains
11. HOW TO WORK WITH UNHAPPY CUSTOMERS
- Dealing with Angry Customers
- Learning from Angry Customers
- Exercise Files- How to Work with Unhappy Customers
12. HOW TO GAIN BACK LOST CUSTOMERS
- How to Gain Back Lost Customers
13. TELEPHONE TECHNIQUES
- Telephone Techniques
14. TELEPHONE ETIQUETTE
- Telephone Etiquette
15. TELEPHONE CUSTOMER SERVICE
- Telephone Customer Service
16. POWER OF TELEPHONE COURTESY
- Power of Telephone Courtesy
17. INTERNAL CUSTOMER SERVICE
- Internal Customer Service
18. CUSTOMER SERVICE AT CALL CENTRES
- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
Course Duration:
You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
How will I be assessed?
- At the end of the course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
- You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you only need to pay £30 for your certificate.
Additional information
There are different paths in which your career could develop. You can be a;
Customer Service Team Member
Contract Centre Supervisor
Customer Service Team Leader
Customer Relations Advisor
Hotel Manager
Customer Service Manager
Customer Service (Level 2)