Customer Service Level 2 Intermediate Apprenticeship

The course has mandatory and optional units to suit individual job roles, units may include: Deliver Customer Service Understand Customers Principles of Customer Service Understand Employer Organisations Manage Personal Performance and Development Tasks you will undertake will vary depending on the level and sector in which you are employed but will inlcude: Communicating & building relations with customers Resolving problems Promoting products and/or services Using appropriate communication channels Keeping records Gathering customer feedback Working in a team