Customer Service Level 3

Darley Training Ltd

Short course

In Eastbourne

Price on request

The best Customer Management courses

See all

See all

Description

  • Type

    Short course

  • Location

    Eastbourne

Suitable for: Candidates who can: influence what happens at work, use the organisation's rules and systems flexibly to deliver good service, who question the way things are done and suggest improvements, who have good communication skills and a wide knowledge of what do to, who to see and where to get things done for the customer and are aware of the commercial or other pressures facing the organisation/business.

Facilities

Location

Start date

Eastbourne (East Sussex)
See map
42 Grove Road, BN21 4TY

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Details

The Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment.

Course Duration
Four to six months

Structure and Content
To achieve a full Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme.

The 2 mandatory units are:

  • Understand customer service to improve service delivery
  • Know the rules to follow when developing customer service

The 6 optional units are from the following themes:

  • Impression and Image
  • Delivery
  • Handling Problems
  • Development and Improvement

This qualification contains 5 units that can be brought forward from Level 2; from these a maximum of 3 units may be claimed towards a Level 3 qualification.

How is it delivered and assessed?

There will be continuous assessment, carried out for the most part in the workplace. This qualification is competence based, which means that it is linked to a person’s ability to competently perform a range of tasks connected with their work.

See related categories

Customer Service Level 3

Price on request

The best Customer Management courses

See all

See all