Effectively Handling Customer Complaints
Training
In Eastbourne
Description
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Type
Training
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Location
Eastbourne
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Class hours
3h
At the end of the course delegates will be able to: Describe common causes (preventable and non-preventable) of customer dissatisfaction for your organisation. Identify your own role in de-escalating customer complaints. Filter and understand customer concerns. Explain the importance and implications of treating customers as individuals. Apply basic steps to manage your own emotions and recover unhappy customers. Suitable for: This short, but highly practical workshop is ideal if you work on the front line with customers. It's particularly targeted at those who meet and greet customers, but it's also a great introduction to delivering knock-out service. While this course is more suited to a face-to-face customer service environment, those working on telephone customer services will also benefit.
Facilities
Location
Start date
Start date
Reviews
Teachers and trainers (1)
Nicky McCrudden
Director / Senior Trainer
Course programme
Course review:
Despite the power a disgruntled customer has over your organisation's reputation these days, only 1 in 4 employees fell equipped to deal with customer complaints. And only 1 in 3 customer service staff have customer complaint handling training.
If you wnat to know how to turn a disgruntled customer into an avid fan of your organisation, this course is for you!
Let McCrudden Training's 'Effectively Handle Customer Complaints' training course help you to restore a positive relationship with unhappy customers.
Effectively Handling Customer Complaints