Course not currently available

Customer Service in Long Term Care Facilities

Ed-next

Course

Online

£ 21 VAT exempt

The best Customer Management courses

See all

See all

Description

  • Type

    Workshop

  • Methodology

    Online

  • Duration

    Flexible

Learn to deliver exceptional customer service

Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private sector, having good customer service can mean the difference between being profitable or doing poorly. For public agencies, good customer service improves their ability to care for their residents, fulfill their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting.

About this course

Identify the difference between exceptional and mediocre resident service
Recognize why effective customer service is important for both the facility and the individual
Recall how to communicate effectively with residents
Define customer service best practices
Identify how to handle upset or difficult residents

This course is aimed at anybody involved in Customer services in Healthcare.

No prior qualification required. However, you will need basic IT skills and a computer with internet connection to take part in this course.

You get an IACET endorsed printable certificate on passing the final quiz and scoring 80% plus marks.

It is a self-study short course of 2 hours. It is a brand new course and therefore features the very latest in this subject area. It has been created by experienced and highly skilled training professionals. Hundreds of students have attended it through our virtual corridors, many of whom have gone on to be effective professionals in this sector.

On receiving your request a course advisor from Ed-Next will contact your through email or telephone to explain everything about this course, including how you can sign up, payment options and enrollment periods.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Customer Care
  • Staff
  • IT
  • Customer Service
  • Public
  • Private
  • Healthcare
  • Industry
  • Service Operations
  • Customer Service in Care Facilities

Teachers and trainers (1)

Teaching Staff

Teaching Staff

Teacher

Course programme

Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private sector, having good customer service can mean the difference between being profitable or doing poorly. For public agencies, good customer service improves their ability to care for their residents, fulfill their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting.

Additional information

All materials are included in this course.

See related categories

Customer Service in Long Term Care Facilities

£ 21 VAT exempt

The best Customer Management courses

See all

See all