Customer Service NVQ 3 WBL

NVQ

In Folkestone

Price on request

Description

  • Type

    NVQ

  • Location

    Folkestone

  • Duration

    9 Months

  • Start date

    Different dates available

This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation/business. You will study 2 mandatory units: Understand customer service to improve service.

Important information

Government funding available

Facilities

Location

Start date

Folkestone (Kent)
See map
Shorncliffe Road,, CT20 2TZ

Start date

Different dates availableEnrolment now open

About this course

You need to have a suitable Level 2 qualification or relevant experience and be in a related employment to apply for this course.

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Reviews

Subjects

  • Customer Service
  • Key Account Management
  • Customer Relationship Management
  • Relationship Marketing
  • Customer Retention

Course programme



What will you be learning?
This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation/business.

You will study 2 mandatory units: Understand customer service to improve service delivery and know the rules to follow when developing customer service, and 6 optional units.

What happens when you have finished?
After you have successfully completed this course you could go on to manage a team of customer service assistants.

Where and when?
Option 1
Location: Off Campus

Start date: Contact us for details.

Duration: 9 months

How is it delivered?: Apprenticeship

Option 2
Location: Off Campus

Start date: Contact us for details.

Duration: 9 months

How is it delivered?: Apprenticeship

How much will it cost?
LSC funded full qualifications are free for 16-18 year olds*

*Almost all the courses in this section are LSC funded full qualifications. LSC funded full qualifications have no tuition and exam/registration fees payable for 16-18 year old students. Certain courses may have additional expenses for materials, equipment and trips for which the student may be liable. Contact us for details.

Customer Service NVQ 3 WBL

Price on request