Customer Service NVQ 3 WBL
NVQ
In Folkestone
Description
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Type
NVQ
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Location
Folkestone
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Duration
9 Months
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Start date
Different dates available
This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation/business. You will study 2 mandatory units: Understand customer service to improve service.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
You need to have a suitable Level 2 qualification or relevant experience and be in a related employment to apply for this course.
Reviews
Subjects
- Customer Service
- Key Account Management
- Customer Relationship Management
- Relationship Marketing
- Customer Retention
Course programme
What will you be learning?
This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation/business.
You will study 2 mandatory units: Understand customer service to improve service delivery and know the rules to follow when developing customer service, and 6 optional units.
What happens when you have finished?
After you have successfully completed this course you could go on to manage a team of customer service assistants.
Where and when?
Option 1
Location: Off Campus
Start date: Contact us for details.
Duration: 9 months
How is it delivered?: Apprenticeship
Option 2
Location: Off Campus
Start date: Contact us for details.
Duration: 9 months
How is it delivered?: Apprenticeship
How much will it cost?
LSC funded full qualifications are free for 16-18 year olds*
*Almost all the courses in this section are LSC funded full qualifications. LSC funded full qualifications have no tuition and exam/registration fees payable for 16-18 year old students. Certain courses may have additional expenses for materials, equipment and trips for which the student may be liable. Contact us for details.
Customer Service NVQ 3 WBL