Customer Service NVQ Level 2

Customer Service NVQ Level 2

Vision2Learn/OCR (Oxford, Cambridge & RSA)

Level: This is an NVQ Level 2 course.

What is the Customer Service NVQ course?
This is a nationally recognised qualification and it is designed to recognise the customer service skills you have in the workplace and to give you credit for the activities you undertake there. Therefore, students should be working in a customer service role before enrolling on this course.

The underpinning knowledge for this course is delivered through on-line learning and you will have the support of a named tutor throughout your learning.

NB An interview is required before you can enrol on this course.

Course topics

• Developing customer relationships
• Presenting a positive impression of yourself and your organisation
• Delivering reliable customer service
• Resolving customer service problems
• Supporting customer service improvements
• Promotion of products and services
• Processing customer service information

Teaching and Learning
You will be allocated a tutor/assessor who will help you through our online learning and workplace assessments and provide you with feedback.

Ideally you should have access to a computer at work to enable you to submit assessments to your tutor/assessor.

Assessment details
In order to achieve the qualification you will need to complete the two mandatory units and five optional units of your choice.

You will complete and submit a number of activities which will be assessed. In doing this you will build up a portfolio which, when complete, will form the essential evidence of satisfactory completion of the course.

Progression
NVQ 3 in Customer Service.

Notes
This is a Learning & Skills Council (LSC) funded course and you may be exempt from the tuition fee, however you would be required to pay the registration fee at the time of application.

If you do not already have a full level 2 qualification (ie 5 GCSEs at grade A* - C, an NVQ level 2 or equivalent qualification) you may qualify for free tuition and registration fees through Train to Gain.

Tuition fees for overseas students may vary from those quoted.

Extra costs : None

Related items
Adult Education General Information.