Customer Service NVQ Level 3
NVQ
In Coalville
Description
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Type
NVQ
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Location
Coalville
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Duration
12 Months
Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme. To achieve the full award, you must complete a total of six units (five mandatory units, and one optional unit). This qualification is.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
This NVQ is aimed at candidates who are in work roles where they have to provide a reliable and improving service to customers and are able to effect permanent improvements for the customers and organisation. The Level 3 qualification is about the customer service, the delivery and management of the service, and your accountability in the customer service area you work in. It will be suitable...
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Course programme
Course Level NVQ Level 3
Description
Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.
To achieve the full award, you must complete a total of six units (five mandatory units, and one optional unit).
This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.
Course Length
9-12 months. As you work at your own pace, some people achieve it in a shorter length of time.
What will I study?
Mandatory units:-
Understand customer service to improve service delivery
Know the rules to follow when developing customer service
You will then choose a further six units, with at least one from each of the following themes:
Impression and Image
Delivery
Handling Problems
Development and Improvement
How will I learn?
You will be given both mandatory units plus a list of the optional units to choose from, which best represent your job role. Your assessor will help you to put a portfolio together, advise you on gathering evidence and check your understanding of the required underpinning skills and knowledge for each unit.
How will I be assessed?
With your assessor, you will draw up an assessment and learning plan each visit, which details the types of evidence you need to collect. Your assessor will then verify your evidence and sign off units when sufficient evidence has been recorded. All assessments are carried out in your place of work.
Where could it lead?
Career development, promotion
Requirement
This NVQ is aimed at candidates who are in work roles where they have to provide a reliable and improving service to customers and are able to effect permanent improvements for the customers and organisation. The Level 3 qualification is about the customer service, the delivery and management of the service, and your accountability in the customer service area you work in. It will be suitable if you have experience working with customers or are employed in a supervisory role, or as a team leader.
Customer Service NVQ Level 3