Customer Service NVQ Level 4

Customer Service NVQ Level 4
All aspects of offering a good service to your customers are covered in this NVQ. Candidates need to be working in a customer service role.

What does the course involve?
NVQs are nationally recognised qualifications that consist of work-based assessments that demonstrate knowledge, skills and competence. They have the advantage that they are more flexible in terms of students' time than conventional qualifications.

What will I study?
Students will need to complete two mandatory units plus seven optional units to complete the qualification.
Mandatory Units Understand customer service to improve service delivery and Know the rules to follow when developing customer service.

Optional Units Choice of 14 optional units across 4 themes: Impression and Image, Delivery, Handling Problems, Development and Improvement. You must complete at least one unit from each theme.

What are the entry requirements for Customer Service NVQ Level 4?

• Some previous experience is desirable.

How is the course assessed?

• Portfolio of evidence

What else do I need to know?

Frequently Asked Questions
What's the difference between and NVQ and a taught course?
An NVQ is based in the workplace and is designed to collect evidence of workplace practice, skills and exerperience. A taught course is based in a training room revolving around a number of classes and/or classes.

What's the difference between and NVQ and a apprenticeship?
In addition to an NVQ there are three other key elements of an apprenticeship - a technical certificate and key skills (Number and communications).

How does the NVQ operate at Cirencester College Business School?
You will be allocated an individual assessor who check your suitability for the programme and undertake an NVQ induction. You will then meet on a regular basis - normally every 5/6 weeks to ensure that you remain on track.

How do I ensure that I remain up to date with my work?
Your assessor will set you objectives each time that you meet. It is crucial that you make sure that you complete these tasks before your next meeting.

What's the difference between a level 4 and lower levels such as 2 & 3?
It is expected that you would have reached a high level of expertise, knowledge and skills before you would be allowed to start on a level 4. In any doubt you should look at the requirements of the level 2 & 3 in Customer Service.
Exam Board = OCR

This information is believed to be correct. Cirencester College continually updates and reviews its provision to ensure that it meets the needs of the community. Therefore the right to amend, change or delete learning programmes, accreditation routes or terms and conditions relating to entitlement to study is reserved at all times. We aim to provide open access to a comprehensive range of high quality education and training for the whole community over the age of 16 regardless of race, class, belief, language, gender, sexual orientation, disability, previous educational attainment or particular circumstances.