Customer Service Practitioner Apprenticeship Level 2 Standard Level 2, Apprenticeship, 2 years 2

Summary

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards.

You will complete the Level 2 Customer Service Practitioner Apprenticeship Standard.

• This Apprenticeship will involve college attendance and off the job training.
• You will also develop your knowledge, skills and behaviours.
• You need to have an employer to support your Apprenticeship and be employed in a relevant job role.
• The typical length of this Apprenticeship course is 12-18 months.
• This course has multiple start dates throughout the year.

Contact our Apprenticeship Team to find out when our next course start date is.

If you already have an employer for your Apprenticeship, or would like more information on how to find an Apprenticeship, please click Apply Now.

If you are an Employer who is looking to recruit an Apprentice or already have someone you would like to enrol onto the Apprenticeship course, please contact our Apprenticeship Team on 01603 773365 or email to discuss next steps.