NVQ Customer Service Skills

...This course is an ultimate guide to have a holistic understanding of all the aspects of Customer Service and identifying customer expectations. With interactive and engaging video lessons, you will develop your skills, competencies, and discover the tools and techniques needed to serve customers... Learn about: Customer Service, Customer Service Skills...

...Benefits: 1). Improved time management 2). Increases productivity 3). A reduction in customer complaints 4). Consistent delivery of customer service excellence within your organisation 5). Customer queries are dealt with quickly and resolved effectively 6). Highlights the skill of the workforce... Learn about: Customer Service Skills, Customer Service...

...Suitable for: Those who work in customer facing... Learn about: Customer Service, Customer Care, Customer Service Skills...

...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Care, Customer Retention Strategy, Customer Service Skills...

...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Service sector, Customer Retention, Customer Service Skills...

... and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Customer Care, Customer Service Skills, Call Centre...

...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Service Skills, Verbal Communication, Customer Care...

...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Manager, Customer satisfaction, Quality Training...

... interactions with advice and guidance clients Manage personal caseload Evaluate and develop own contribution to the service Operate within networks Understand... Learn about: Client satisfaction evaluation, Customer Service, Communication Skills...

... of the professional accounting taxation technician standard as given below: Knowledge – Business and Customer Awareness, Payroll (obtain familiarity, knowledge... Learn about: Customer Service, Customer Service Skills, Customer Relationship Management...