Customer Service Training Course

Course

Online

Free

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Customer Service
  • Customer
  • Customer skills
  • Service Techniques

Course programme

Module Title Introduction to Customer Service Customer Service Techniques Dealing with the Customer Assessment

Study for Free at Your Own Pace! Start This Course

ALISON’s Diploma Courses category includes diploma-level courses in a variety of professional subjects, such as project management, business management and entrepreneurship, HR, web design, psychology, customer service, programming, social media marketing, children’s studies, nursing and patient care, social work, IT management, statistics, mental health, Six Sigma, teaching skills for educators, carpentry, supply chain management, international tourism, and PE. These diploma-level courses will give the learner a comprehensive understanding of the subject. Upon successful graduation, the student will have gained valuable skills and training that will greatly enhance employability and career prospects. The category also includes an innovative work-force re-entry skills advanced diploma that will be of interest to anyone re-entering the workforce after an extended absence.

Customer Service Training Course

Free