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Dealing with Unprofitable Customers
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
10h
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Duration
Flexible
Every business encounters both profitable and unprofitable customers. Nevertheless, it’s how each customer type is dealt with that makes all the difference. For obvious reasons, identification of customers that are detrimental to your business is an important skill to master. But it’s not enough to simply pinpoint which customers are bringing you no value, or perhaps even costing you money. Instead, you need to know how to deal with them carefully, effectively and proactively. You need to know when and where to draw the line, when to take action and when to back down. In all instances, the worst course of action as far as unprofitable customers are concerned is to overlook them altogether.
This premium tutorial has been designed for business owners, managers and senior customer service personnel. Learn how to perform segmented customer value analysis, in order to accurately identify unprofitable customers. Explore a series of customer behaviour considerations, along with how to strategically offload customers that are costing your business money.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Identify unprofitable customers
Evaluate the customer’s behaviour, database and value analysis
Customers support staff
Any customer care workers pursuing CPD
Business owners, managers and supervisors
Team leaders and supervisors.
Telesales workers and operators
Candidates seeking to expand their career opportunities
No prior knowledge is required to take this course.
Reviews
Subjects
- Customer Service Skills
- Customer Care
- Customer Service
- Customer Retention
- Materials
- Customer Management
- Customer
- Service
- Customer analysis
- Customer Service and Customers
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Topics:
- Customer Behaviour and Customer Behaviour Database
- Customer Value Analysis
- Change Unprofitable Customers into Profitable Customers
- Evaluating Your Customers’ Value, Segment by Segment
- How to Differentiate the Service Offering to Your Top Ten Per Cent
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Dealing with Unprofitable Customers