Delivering Excellence Via Email - Half Day (am) - Virtual Training
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.
Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.
Facilities
Location
Start date
Start date
About this course
How you can compose an outstanding email
Understanding the limitations of verbal skills and making the best of this immediate form of communication
Creation of 10 top tips that will ensure consistency and professionalism throughout your business
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Excellent customer experience
- Customer Experience
- Via Email
- Delegates
- Customer
- Customer Service
- Customer service levels
- Service levels
- Email skills
- Customer Care
Course programme
09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.
Delivering Excellence Via Email - Half Day (am) - Virtual Training